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VVX 600 IdleViewPreferenceRemoteCalls

Scott_
Member

VVX 600 IdleViewPreferenceRemoteCalls

 I'm running UC 5.5.1.11526 on a VVX 600. I'm trying to uliize the following setting.

 

up.IdleViewPreferenceRemoteCalls="1"


Use this parameter to determine when the phone displays the idle browser.
When set to 1, a phone with only remote calls active, for example, on a BLF monitored line, is treated as in the
active state and the idle browser does not display.
When set to 0, a phone with only remote calls active, for example, on a BLF monitored line, is treated as in the idle
state and the idle browser displays.

This does not seem to work. If a monitored line is ringing or in use the phone stays at idle and still shows the idle browser.

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 IdleViewPreferenceRemoteCalls

Hello Scott_,

welcome to the Polycom Community.

Is this openSIP aka Generic profile or Skype for Business?

 

I would suggest you open a Ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Scott_
Member

Re: VVX 600 IdleViewPreferenceRemoteCalls

Steffen,

 

Yes it is a generic SIP profile. The phone was simply bought used, so not sure about support options. I was just hoping the community might be able to point me in the right direction.

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 IdleViewPreferenceRemoteCalls

Hello Scott_,

simply posting your MAC will allow me to look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 IdleViewPreferenceRemoteCalls

Hello Scott_,

We just released UC Software 5.5.2:

 

  •  VOIP-123464 VVX 5XX/6XX phones up.IdleViewPreferenceRemoteCalls functionality is not working.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5