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VVX 600 Message Centre

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VVX 600 Message Centre

Hello,

 

I have issue configuring voicemail/,VVX 600 phoned deployed in our client sites.

 

I was trying to keep a single configuration file for all phones.

 

But when i click on phone Message Button, it dials to Logged in user url. Example : sip:nobin.jose@radiancecomms.com.

 

Remember, I have already configured voicemail@radian.com in the configuration file.

 

Web utility shows this url "sip:nobin.jose@radian.com" under SIP configuration as we see below.

 

--------------

Configured Source Values

    • The parameter values from different sources are listed here. If a parameter value is configured from multiple sources, the phone will use the value from the highest-priority source.
    • Local:Not Applicable
    • Web:Not Applicable
    • Config:sip:voicemail@radian.com;opaque=app:voicemail
    • SIP:sip:nobin.jose@radian.com;opaque=app:voicemail

------------------

 

Why the configuration in config file does not take effect and automatically a SIP configuration is appearing along with Config.

 

any guidance is greatly appreciated.

 

thanks.

Nobin

Message 1 of 8
7 REPLIES 7
Regular Advisor

Re: VVX 600 Message Centre

Nobin,

 

it would be helpfull to know what phone system and voice mail and the phone firmware version you are using.  

Message 2 of 8
Polycom Employee & Community Manager

Re: VVX 600 Message Centre

Hello Nobin,

welcome back to the Polycom Community.

As already outlined it is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

The simplest way to find why this isnot changing via the configuration is to simply backup the configuration and check the resulting PBU file for in which section the information is being displayed.

 

Web, Local, Config or Server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 8

Re: VVX 600 Message Centre

Hello,

 

I did a factory reset and after that I can find that Phone Message Centre is dialling to the Voicemail URI which I added in the configuration.

 

Sorry forgot to tell, its a Lync setup.

Message 4 of 8

Re: VVX 600 Message Centre

Dear All,

 

We got some more findings.

 

When I keep the profile as 'Generic' I can see that phone is reading from shared configuration file and when I press Message Centre it will dial to the voicemail URI.

 

When I change the profile to 'Lync' and reboot the phone, I can see that Message Centre by default dials to 'Registration', to my own URI. Is it an expected behaviour?

 

If there any way I can keep the MWI Contact URI in shared config for Lync profile.

 

A guidance is greatly appreciated.

 

Thanks

nobin jose.

Message 5 of 8
Polycom Employee & Community Manager

Re: VVX 600 Message Centre

Hello Nobin,

let me clarify a few things first.

 

A standard VVX running UC Software 4.1.x or later does not require to download any configuration in either SIP or LYNC base profile.

 

  • If set to SIP profile aka factory it may only need to download a configuration if a certificate is required for TLS or to customize background Pictures or local call progress tones or similar.

  • If set to LYNC profile or ordered as LYNC SKU the same as above is applicable

 

When the phone is running in LYNC base profile the phone automatically supports and sets the correct parameters to work with LYNC 2010 or LYNC 2013. This includes the Voicemail.

 

The only files a phone would read are the one's that have been configured by someone maybe not being aware how to setup a VVX with LYNC or following older outdated posts on the Internet. 

 

The Phone in LYNC base Profile does not load any configuration on its own and I can only recommend maybe to read this FAQ post here:

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

The only manual intervention in a LYNC setup would be to download a certificate to the phone if a internal or not publicly known and trusted certificate is being utilized.

 

The important rest like the time server and the Time offset would be within the DHCP setup. This includes a correctly setup Option 43 and 120.

 

I can only recommend you clear up your configuration files or start from scratch and only provision any changes like a certificate (if required), call progress tones, background pictures and enhanced feature keys or similar.

 

The rest that may be in your configuration only set's parameters the wrong way and causes any issues you see.

 

Please bear in mind that your Polycom reseller should be consulted for any Support related question and in addition they can bring you in contact with Polycom professional services that can offer you various LYNC related chargeable services.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8

Re: VVX 600 Message Centre

Hi Steffen,

 

Correct me, if I am wrong.. if i need to customize the phone, I should be keeping the configuration in the .cfg file.

 

Example : URL for Application , Background Image etc

 

Similarly, my Lync phone message centre should be dialing into a voicemail URI which I configure in the .cfg common config file.

 

What I found is that, If i use Phone Web Utility, I shall able to set the Voicemail uri and upon saving a <mac_adress> web.cgf file is autocreated and upon updating the config, Phone reads the Message Centre voicemail URI which I updated using web utility.

 

By this approach I can solve the problem, but it is not easy to maintain since I have hundreds of phones.

 

So phone's web config file is able to override default message centre URI, any way that shared config file can over ride the default message centre uri?

 

Thanks a lot!

nobin

Message 7 of 8
Polycom Employee & Community Manager

Re: VVX 600 Message Centre

Hello Nobin,

again you may misinterpret what I stated in my last reply.

 

In addition so far you have not even stated what software version you are using.

 

In order for LYNC to work with our VVX phones you do not require to create any configuration files or change settings via the web interface unless you need to load your own certificate.

 

The above excludes any customization like background pictures or any other things.

 

Once signed into LYNC the LYNC server should provision the phone with the relevant required parameters.

 

Looking into a backup PBU file from a phone the <CALL_SERVER section covers what the Server sends to the phone.

 

The order of priority of configuration the following is applicable:

 

  • Highest is the phone GUI
  • Second highest is via the Web Interface
  • Lowest priority is via configuration files

As you are offering this to your clients via a commercial service you may want to consider seeking out the professional help of our PGS team in your region via the different chargeable services we offer instead if trying to troubleshoot this via a community.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8