VVX 600 No Longer Pairing with VoxBox

[swanadmin]

I've been using a Polycom VoxBox speakerphone with my VVX 600 phone (connected via bluetooth) for several months now, but just in the last couple of days I haven't been able to connect the VoxBox to the phone.  I've reset the VVX 600, updated the firmware (5.9.3.2489 is installed on the phone), reset the VoxBox, updated the firmware (1.0.03.0002 is installed, and the VoxBox Companion says that's the current version), factory reset both devices, and still can't get them to pair or even get the VVX 600 to show the VoxBox as an available bluetooth device.

I can pair the VoxBox with my iPhone XS Max without any issues, and I can pair the VVX 600 with a Plantronics W740 headset and a Plantronics Voyager Legend, but can't get the VVX 600 to recognize the VoxBox for some reason.  Any help is appreciated.  Thanks!

[SteffenBaierUK]

Hello @swanadmin ,

Welcome to the Poly Community.

This would need to come into Support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier