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VVX 600 Switching VLANS

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Occasional Contributor

VVX 600 Switching VLANS

So currently We have VVX 600 on version 5.4.5

 

Only a few of them are having this strange issue that we cant replicate. 

 

All the phones are on a Voice Vlan. 

 

But a few of them go over the Data Vlan. the only way the phones go back to the voice vlan is with a restart of the phone.

 

Has anyone else expeirenced this?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 600 Switching VLANS

Hello Bruce_K _B,

welcome back to the Polycom Community.

 

You should be using a current software like UC Software 5.6.0 or at least 5.5.2

The community's VoIP FAQ contains this post here:

 

Jul 10, 2013 Question: How can I use VLAN's with Polycom phones?

Resolution: Please check => here <=

 

The above shows log levels which can be used to pin point the root cause of this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: VVX 600 Switching VLANS

This was not a solution. The phones are hoping on the the Data Vlan and the Voice Vlan.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 600 Switching VLANS

Hello Bruce_K _B,

as already stated in my original reply the above FAQ should allow you to set logging levels so you can post some logs and/or wireshark traces here.

 

If you are unable to do this please work with support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4