Plantronics + Polycom. Now together as Poly Logo

VVX 600 Unable to Upgrade or Downgrade

LEnnyBOR
Occasional Visitor

VVX 600 Unable to Upgrade or Downgrade

I have a 4 VV600 using in Basic mode Standard sip, I purchased a few years ago and would like to update the firmware.

If I go to the phone web interface and go to Utilities > Software Upgrade > Clear Upgrade server ( Current version 5.2.0.8330 )

Server type Polycom Hosted > Check for Updates and no matter what version I select nothing happens the logs are empty.

 

Phone Information Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:84:xx:xx IP Address 192.168.102.105 UC Software Version 5.2.0.8330 Updater Version 5.4.0.8782

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 Unable to Upgrade or Downgrade

Hello LEnniBOR,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility

Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2