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VVX 600 Unable to Upgrade or Downgrade

Occasional Visitor

VVX 600 Unable to Upgrade or Downgrade

I have a 4 VV600 using in Basic mode Standard sip, I purchased a few years ago and would like to update the firmware.

If I go to the phone web interface and go to Utilities > Software Upgrade > Clear Upgrade server ( Current version )

Server type Polycom Hosted > Check for Updates and no matter what version I select nothing happens the logs are empty.


Phone Information Phone Model VVX 600 Part Number 3111-44600-001 Rev:A MAC Address 00:04:F2:84:xx:xx IP Address UC Software Version Updater Version

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Polycom Employee & Community Manager

Re: VVX 600 Unable to Upgrade or Downgrade

Hello LEnniBOR,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility

Resolution: This is a current bug and please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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