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VVX 600 audio times out

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Occasional Contributor

VVX 600 audio times out

My VVX 600 seems to time out the audio when I dial into a conference bridge. I'm able to hear all the other participants but no one can hear me. I have to drop off the call and dial back in for anyone to hear me. It seems that if I'm silent (not speaking) for 10 minutes or so, then I'm automatically muted. The call doesn't drop and I remain connected to the conference bridge (webex) but no one can hear me. It happens on any conference bridge service I use. It has also happened on a direct call not using a conference bridge. Again, if I'm silent without speaking for a few minutes, my audio drops. I can hear the other person but they can't hear me. Is there a audio time out setting that needs to be configured to prevent this?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX 600 audio times out

Hello LCllc,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: VVX 600 audio times out

I'm using UC Software Version 5.4.0.5841 and Updater Version 5.6.0.8213 and SIP.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX 600 audio times out

Hello LCllc,

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The above should give you a bit of an understanding what happens before and during a call and enable you to setup wireshark and simply trace what is being send and received during the call.

 

Once you confirm that the phone does not stop sending RTP you can work with the conference provider.

 

You may need your SIP Providers assistance to troubleshoot this issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4