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VVX 600 - need to press call or # to call

SOLVED
RonR
Advisor

VVX 600 - need to press call or # to call

VVX 600 with SIP version 5.2.0.8330.  When I dial a phone number the call isn't made until I hit # or the green call button on the display.  This used to not be required and wondering what I need to do so when the 7 or 10 digits are dialed, it will make the call without the additonal step.  Thanks

Message 1 of 3
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 - need to press call or # to call

Hello RonR,

welcome back to the Polycom Community.

 

Is this a LYNC or a general SIP server issue?

 

Btw. UC Software 5.2.2 is currently the latest software.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

The above explains in detail how to troubleshoot digitmap issue when dialing off hook.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX 600 - need to press call or # to call

Hello RonR,

welcome back to the Polycom Community.

 

Is this a LYNC or a general SIP server issue?

 

Btw. UC Software 5.2.2 is currently the latest software.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

The above explains in detail how to troubleshoot digitmap issue when dialing off hook.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
RonR
Advisor

Re: VVX 600 - need to press call or # to call

Very good Steffen.  Your post pointed me in the right direction and I found the digitmap pushed by the server was causing this issue.  Simpliying the plan fixed the problem.  Thanks again!

Message 3 of 3