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VVX 600 remember headset volume

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Occasional Advisor

VVX 600 remember headset volume

Hi,

 

 

Every time I make a call it resets the volume setting to default. How may I tell it to stay at the last setting I've chose?

 

 

Thanks for your help.

Message 1 of 21
20 REPLIES 20
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Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello nightlife,

As there was not yet a => FAQ <= post covering this I have just created a new one here:

 

Jan 16, 2014 Question: [FAQ] How can set the Handset/Speaker/Headset volume to a persistent setting / remember the volume?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 21
Occasional Advisor

Re: VVX 600 remember headset volume

I imported the 3 configuration files, it's still not working.

Message 3 of 21
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Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello nightlife,

 

I have just tested this on a VVX600 and a VVX410 both running UCS 5.0.1 and the Volume, as long as the phone is up and running, is not reset to the regulatory volume pre-defined as factory default.

 

The phone reboots, as stated in the admin guide, once the configuration has been imported.

 

A power cycle of the phone will reset the phone to normal Volume until a user manually adjusts it to suit their needs.

 

I suggest you export your configuration and verify the phone has loaded this and then work with your Polycom reseller if needed.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 21
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Occasional Advisor

Re: VVX 600 remember headset volume

Do I need to upload all of the 3 config files you posted or only headsetPersist.cfg ?

Message 5 of 21
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Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello nightlife,

 

the new FAQ post explains what each parameter does so I would assume the answer is pretty clear.

 

Each parameter only affects the highlighted setting so only loading / importing the headset parameter / example file will affect the headset volume only.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 21
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Occasional Advisor

Re: VVX 600 remember headset volume

I exported my config to see what is going on and I still see :

 

voice.volume.persist.headset="1"

 

However, the headset volume is always reset to the middle after each call !!

Message 7 of 21
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Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello Nightlife,

 

I already suggest to work with your Polycom reseller if needed so they can bring this to the attention of Polycom support.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 21
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Occasional Advisor

Re: VVX 600 remember headset volume

Actually, it works, except for the headset. Any idea why? I juse a jabra 9470.

Message 9 of 21
Highlighted
Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello Nightlife,

 

I already suggest to work with your Polycom reseller if needed so they can bring this to the attention of Polycom support.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 21