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VVX 600 remember headset volume

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Occasional Advisor

Re: VVX 600 remember headset volume

I don't have a reseller as I purchased the phone myself. 1 year later, after countless firmware upgrades, I still have this annoying issue. Please help.

Message 11 of 21
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Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello nightlife,

without your reseller, who you purchased the phone from, opening a case and getting a ticket raised we are therefore unable to verify this and cannot fix this if it is broken as stated by yourself.

 

You purchased the Phone from a source and either them or the organisation they purchased this in bulk from can raise a ticket with Polycom support.

 

If you provide me with the Phones MAC I am able to point you to who you have to work with.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 21
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Occasional Visitor

Re: VVX 600 remember headset volume

Hi Nightlife

 

I may have figured out a fix for your issue. We have the same phones here in our office and we use headsets that are connected through USB. I found that the fix for the phone volume worked for everything execept for the headset with the config files graciously provided by Steffen. I decided to take a stab in the dark and add usb to the headst config file and that fixed my issue right up.

 

<Volume voice.volume.persist.usbheadset="1"/>

 

Attached is the config file.

Highlighted
Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello carbonwest,

welcome to the Polycom Community.

Thanks for following this up as in none of the original posters post's was the fact mentioned that this is connected via USB.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 21
Highlighted
Occasional Advisor

Re: VVX 600 remember headset volume

THANK YOU!!!!! You solved a 1 year old problem that NO ONE in Polycom staff ever told me about. Really appreciated.

Message 15 of 21
Highlighted
Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello nightlife,

 

having been the only Polycom employee responding to this post I already told you 5 days after posting that you need to raise a ticket via your Polycom reseller.

 

At no point did you include the important fact that the headset in question is actually connected via USB or we could have responded to this.

 

The <volume/> section within the admin guide list's all possible persisting audio termination sources.

 

Purchasing phones online from cheaper resellers unfortunately will not enable you to easily log a ticket with our support team.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 21
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Occasional Visitor

Re: VVX 600 remember headset volume

Steffen, Polycom chose to put this stupid config on these phones, and clearly should provide a disclosure on selling them. We have just started a migration from Cisco Phones (who does not have this issue), and our recomendation is going to be to stop the migration.

 

Its not our fault Polycom caved to some third world country and makes the rest of us suffer with such a stupid configuration. Stop telling people where to go for the fix, just post the fix so everyone can move on. Or better yet, have your smart VoIP engineers put an option for the user on the phone where we can select half or full volume.

 

What a waste of time.

 

K

Message 17 of 21
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Occasional Visitor

Re: VVX 600 remember headset volume

Can you tell me how to put the config on the phone? We have the password for the Admin, but cannot determine how to load the configuration?

 

Thanks much,

 

K

Message 18 of 21
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Polycom Employee & Community Manager

Re: VVX 600 remember headset volume

Hello polystar,

welcome to the Polycom Community.

Could I kindly ask you to reconsider the verbiage you are using within this community?

 

I am not sure that we need to apologize for the configurations of our various options but we do have to obey to certain regulations around the world. Therefore we offer various options to suit everybody.

 

The VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 19 of 21
Highlighted
Occasional Visitor

Re: VVX 600 remember headset volume

I have the same issue. Seems silly we need to go work with the reseller. I just want my headset volume to stay where I last had it. Does anybody know how I can do that?

Message 20 of 21