VVX 600 running BToE - Recent Call Log

[Cody]

We are using vvx 600 devices running UCS 5.3 with a base profile of Lync.  BToE 3.0.  

Recent call logs (All, Missed, Placed, Received) do not appear when trying to check them on the phone device.  The logs still appear in the Lync client.  If I turn off BToE and make and receive some calls, then the call logs on the device are populated. 

Any ideas?

thanks - 

Cody

[SteffenBaierUK]

Hello Cody,

welcome back to the Polycom Community.

Most likely you have no exchange setup in your environment.

I suggest you upgrade to the latest release 5.4.0 which we officially uploaded today. This will also address the VLAN issue you prior told us about.

If this does not address your issue please raise a case via your Polycom reseller with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Cody]

We do have Exchange in our environment and running Unified messaging for Voicemail as well. It seems that when BToE is on, Lync client records the call history and when BToE is off the polycom device records the call history.  Is that expected behavior? I would assume that the device should always have the call history.

thanks -

Cody

[SteffenBaierUK]

Hello Cody,

once the phone is integrated with Exchange the Call Records are synchronized to ensure all devices access the same records.

I am only aware of a case where BToE would not work with Call records if Exchange was not setup.

As suggested 5.4.0 contains a fix for this and if you still have issues please work with your Polycom reseller to get this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services