Plantronics + Polycom. Now together as Poly Logo

VVX 601 Application not Starting

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VVX 601 Application not Starting

One on the VVX 601 phones not starting when I plug it in. the Polycom screen come up and them the starting the application screen. then the screen goes white and hang there for ever.  I can not do a factory reset because I so not get to the menu to make that change and I cannot find documentation on how to fix that 

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