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VVX 601 & Toshiba edgeIPT?

Advisor

VVX 601 & Toshiba edgeIPT?

Hello,

 

Crazy question here, and I hope I'm not violating any forum practices. If I am just let me know and/or remove this post.  We inherited, via an acquisition, some devices that were part of a phone system that wasn't kept. However, there were some VVX 601 handsets that seemed like they might work in our Skype for Business environment. Unforunately, when booted, those handsets come up with something other than Polycom firmware. Instead, it shows "Toshiba edgeIPT". I know nothing about that system, but assume this is simply custom firmware on a standard VVX 601. Does anyone know if there is a way to re-provision this back to Polycom firmware? I've tried standard Polycom reset methods to no avail. Any input welcome. 

 

Thanks.

 

 

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: VVX 601& Toshiba edgeIPT?

Hello AcousTech,

welcome back to the Polycom Community.

To my knowledge these OEM phones running a special Toshiba build and I am not aware how to flash these to run Polycom code.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: VVX 610 & Toshiba edgeIPT?

I was afraid of that. I'll try to get hold of someone from Toshiba(now Mitel), too. Apart from that, might this be another option; If we put maintenance on these phones, could we send them back to Polycom and have the factory reflash them? Seems like more work than necessary, but it would get them "back in the field" so to speak.

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX 610 & Toshiba edgeIPT?

Hello AcousTech,

 

I do not think that is possible.

 

We used to sell phones to other competitors and even the phone looked the same or similar the hardware was different.

 

You can probably talk to a Polycom sales engineer and discuss a buy back or a discount when returning these units.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4