VVX BLF Programming

[Anonymous]

I am fairly new to Polycomm VVX programming. I have a freePBX setup and was quickly able to get several VVX410 phones programmed and working. I wanted to go in and start programming the BLF buttons etc... Am I missing something?

1) It looks like yo can only program the buttons in order and you cant skip any? That seems to me to be very limiting? For example, the top 2 left buttons I have programmed as lines (my extension) and I wanted several BLF buttons down the right side (its a VVX410 so I have 6 on the left and 6 on the right). Why can't I assign a blf to a specific button? (yes I see you can re-arrange the existing assignments to any order you want but only sequential buttons, not any button). I have programmed many systems before and usually you can program any button at any time not only starting with 1 and working your way down. I dont have anything to put on buttons 3-6 right now and want to skip them! This is very common for example, different people have different line assignments for buttons 1-6 but everyone wants the same BLF's in the same order for buttons 7-12. 

2) I want to program a button as a speed dial (so I don't have to hit the extra keys like up arrow and select a name). So I have a few buttons programed via the static BLF but entered a regular phone number. It works fine but every button has an annoying red X next to it since it cant get the BLF status (i.e. its not really a BLF). Any way to program it as a speed dial as a 1 press dial but without the person icon with the red x?

So I must be missing something because this seems like an unnecessary restriction to require me to only program buttons in sequence and not skip any and you cant program a  button as a speed dial (only as a kluge work around as a BLF without the status part)

[SteffenBaierUK]

Hello dvsatech,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Certain thinks work as they are designed so to change this you would need to require a feature request. 

The community's VoIP FAQ therefore contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Simply changing the BLF functionality aka entering a number will still try and SUBSCRIBE and receive a NOTIFY as this is the standard BLF process.

Details can be found => here <=

I suggest you check this article as this more likely is what you are after:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

If you struggle with the above and cannot find anything via the community search please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services