Plantronics + Polycom. Now together as Poly Logo

VVX Caller ID after transfer

paulb1
Occasional Visitor

VVX Caller ID after transfer

After performing a consultative transfer, the caller ID is shown as the internal extension of the user that initiated the transfer. How do we make the phone display the incoming caller's ID instead?

We can do this with our Yealink phones, but cannot find how to do this with Polycom

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Caller ID after transfer

Hello @paulb1 ,

 

Welcome to the Poly Community.


So far we do not even know the following:

 

  • VVX Model
  • VVX Software Version
  • Configuration used
  • Call server
  • Logs

We rely on the call sever sending "P-Asserted-Identity" header field in INVITE message. We would need to get some basic information from your end.

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

If you cannot provide this and/or no other community volunteer has any other suggestions the next step would be a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2