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VVX Caller ID from directory

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Occasional Visitor

VVX Caller ID from directory

UC ver 5.5.2.9374

VVX601

 

The goal is to have the name information from the directory display on the phone's screen for incoming calls.

 

The directory was setup on the phones using the <mac>-directory.xml via an FTP provisioning server. 

The user preference "Use Directory Names" is already enabled via the web interface.

 

Incoming calls still do not use the directory name - only the incoming number is displayed.

I have ensured that the numbers match and have attempted different formating.

 

I followed this support link, but the troubleshooting steps are not working. I enabled event 3 logging both globally and for support options as indicated, but the following type of event is never logged in the <mac>app.log or via the web interface.

003807.664|so   |3|00|[SoNcasC]: 'soGetDirName (0xc90660)' - Returned (TestPhonebook)

Any reccomendations on how to troubleshoot this?

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: VVX Caller ID from directory

Hello @MisterM ,

 

welcome to the Poly Community.


UC Software 5.5.2 is no longer supported so you should try UC Software 5.9.3 for Legacy VVX and 6.0.0 for all of the newer VVX.

 

If you have to stay with 5.5.x try 5.5.4

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: VVX Caller ID from directory

Hi Steffen,

 

Thank you for your response.

 

I have updated the UC software to 6.0.0.4796

 

As I look at the log, I now have the event specified in the referenced support article. 

Here is the event from when a call comes in from a number that is listed in the directory:

1906131219|so |3|00|[SoNcasC]: 'soGetDirName (0x36908f8)' - Returned ()

 

Is that just the code for "no match" or is there something else going on?

 

Thank you for your help.

Message 3 of 5
Polycom Employee & Community Manager

Re: VVX Caller ID from directory

Hello @MisterM ,

 

without a log or anything or knowing the scenario it's hard to tell. I am unable to provide free support via the community but you can attach logs for others to try and help you.

 

If this fails the next step is opening a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Visitor

Re: VVX Caller ID from directory

Hi Steffen,

 

Here is the app log from an incoming call that was not picked up:

1906141052|so   |2|00|[SoMediaSessC::getLineIx]: lineIx -1 for CA -1
1906141052|so   |2|00|[SoNcasC::soUserLine]: 0,-1,0 -> 0,0
1906141052|so   |3|00|SoMediaSessC::assignCallHandle: CanAllocate returned TRUE.
1906141052|so   |2|00|CaIx1 = (1) CaIx2 [-1]
1906141052|so   |2|00|SoCoreAudioC::conferenceSet conference=(nil) coreAudioLeg=0x2eb4b60
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |3|00|SoCoreAudioC::soCoreAudioCallRateSet: set to (2048)
1906141052|so   |2|00|SoMediaSess::setOverrides returning
1906141052|so   |3|00|SoMediaSessManagerC::allocate: Allocate() returned a valid Media Session.
1906141052|so   |3|00|SoMediaSessC::assignCallHandle: Allocate() returned a valid Media Session.
1906141052|so   |2|00|pps2MediaSessCallCreateByName pCallId :50c5ad775288d95e4deb6a3b2f170b69@123.123.123.123:5060 pFromTag :as7cc95c64 pToTag :FD395016-FE5DAF4F
1906141052|so   |2|00|[MsgPpsCallCreateCmnd]: 0x2eb4b60
1906141052|so   |2|00|[MsgPpsCallCreateCmnd]: m_callId 50c5ad775288d95e4deb6a3b2f170b69@123.123.123.123:5060 m_remoteTag as7cc95c64 m_localTag FD395016-FE5DAF4F 
1906141052|so   |2|00|SoCoreAudioC::conferenceSet conference=(nil) coreAudioLeg=0x2eb4b60
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |3|00|SoCoreAudioC::soCoreAudioCallRateSet: set to (2048)
1906141052|so   |2|00|[SoMediaSessC::getLineIx]: lineIx 0 for CA 1
1906141052|so   |2|00|[SoMediaSessC]: MsgPpsCallCreateCmnd Media Session [0x2eb4b60] has alternate media 1
1906141052|so   |2|00|[SoMediaSessC]: MsgPpsCallCreateCmnd Media Session [0x2eb4b60] setting policy as (VVX)
1906141052|so   |3|00|[SoNcasC]: 'soGetDirName (0x2eb4b60)' - Returned ()
1906141052|so   |2|00|soMediaSessC::callListEntryCreate: logsSet 0xb575dd60
1906141052|so   |2|00|soMediaSessC::callListEntryCreate: 0
1906141052|so   |2|00|soMediaSessC::callListProtocolSet: SIP
1906141052|so   |2|00|soMediaSessC::callListSourceSet: sip:+17145141234@123.123.123.123 (+17145141234), sip:+17145141234@123.123.123.123
1906141052|so   |2|00|soMediaSessC::callListDestinationSet: diversion +19495551212 ()
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|soCoreAudioTermChg: [oldTerm:idle][newTerm:ringer][handset RxAg:0|RxDg:-15|TxAg:9|TxDg:12]
1906141052|so   |3|00|soCoreAudioTermChg: OS FIFO is set up for Bluetooth call (term=7)
1906141052|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1906141052|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
1906141052|so   |3|00|soCoreAudioTermChg: [soCoreAudioActiveTerm:ringer][newTermination:ringer]
1906141052|so   |2|00|SoCoreAudioC::rxAnlgGainGet: for [termination:ringer][returned-gain:-2]
1906141052|so   |2|00|SoCoreAudioC::rxAnlgGainGet: for [termination:ringer][returned-gain:-2]
1906141052|so   |2|00|SoCoreAudioC::rxDigGainGet: for [termination:ringer][se-term:chassis][returned-gain:-39][persistent-volume hs:F|hd:F|bt:F]
1906141052|so   |2|00|SoCoreAudioC::rxDigGainGet: for [termination:ringer][se-term:chassis][returned-gain:-39][persistent-volume hs:F|hd:F|bt:F]
1906141052|so   |3|00|SoCoreAudioC::switchPageChannel no incoming active page to bind
1906141052|so   |2|00|SoCoreAudioC::resetHandsfreeLevel set handsfreeRxAnlgGain to (-2)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: fsmNewState (0x2eb4b60) newState=8, report(0)
1906141052|so   |2|00|Starting PVOC in fsmNewstate. isplayVOC:0, m_isPlayVOCExecuted:0
1906141052|so   |2|00|SoMediaSessC::fsmOffering: processing event 'SoCoreAudioEvLclNewState'
1906141052|so   |2|00|[SoNotifMgrC]: Incoming call (owner=48974688).
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=0, headsetState=0
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [8]
1906141052|so   |2|00|SoMediaSessC::setAudioVideoToggleMode: m_bAudioVideoToggleModeVideo = 1 , directionGet() = 1, MediaSession Object (0x2eb4b60)
1906141052|so   |2|00|[SoMediaSessC::pps2MediaSessCallStateIndication] PpsHandle=[0x2c47b40], SoHandle=[0x2eb4b60], ResponseCode=[-1]

1906141052|so   |3|00|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x2eb4b60) Net(0x2c47b40) St(2), eCccpConference(0) extraData_1(-1) callId(50c5ad775288d95e4deb6a3b2f170b69@123.123.123.123:5060) remoteTag(as7cc95c64) localTag(FD395016-FE5DAF4F)
1906141052|so   |2|00|[SoMediaSessC]:NP config Index is 1
1906141052|so   |2|00|[SoMediaSessC]:RegLine config Index is 1
1906141052|so   |2|00|[SoMediaSessC]:Alert Info config Index is -1
1906141052|so   |2|00|[SoMediaSessC]:Directory config Index is 2
1906141052|so   |2|00|[SoMediaSessC]: Ringer Index Selected is 2 type 0 src 3
1906141052|so   |2|00|[SoMediaSessC]: fsmNewState (0x2eb4b60) newState=8, report(1)
1906141052|so   |2|00|Starting PVOC in fsmNewstate. isplayVOC:0, m_isPlayVOCExecuted:0
1906141052|so   |3|00|[SoMediaSessC]: Call (0x2eb4b60) - New State: SoMediaSessStateOffering (Real)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=8, headsetState=0
1906141052|so   |2|00|SoMediaSessC::fsmOffering: processing event 'SoCoreAudioEvLclNewState'
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoNotifMgrC]: Incoming call (owner=48974688).
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |3|00|SoMediaSessC::fsmOffering: Using Ringer-Index [2]
1906141052|so   |2|00|SoNcasC::app2NcasSetRingGain: [gainStepDelta:0][forceRinger:T]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |3|00|SoMediaSessC::suppressLocalRingerTone: Supress local (DSP) ringer: no
1906141052|so   |2|00|soTonePlay: Playing dsp se 0x2e28808 (Low Double Trill) to dest 0: [pcm-chan:0x2e4e988][data:(nil)]
1906141052|so   |3|00|[SoMediaSessC]: Call (0x2eb4b60) - New State: SoMediaSessStateOffering (Real)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=8, headsetState=8
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 7:10 at tick 6540030
1906141052|so   |2|00|[SoMediaSessC]: UpdateTermLeds - Term[idle]
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 7:10 at tick 6540030
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=8, headsetState=8
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [8]
1906141052|so   |2|00|SoCoreAudioC::rxDigGainGet: for [termination:ringer][se-term:chassis][returned-gain:-39][persistent-volume hs:F|hd:F|bt:F]
1906141052|so   |2|00|SoCoreAudioC::gainChange: [force:F][isGainDelta:T][step-requested:0][active-term:ringer][new-gain-step:2]
1906141052|so   |2|00|SoCoreAudioC::rxDigGainGet: for [termination:ringer][se-term:chassis][returned-gain:-39][persistent-volume hs:F|hd:F|bt:F]
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 36:7 at tick 6540030
1906141052|so   |2|00|[SoMediaSessC::pps2MediaSessCallStateIndication] PpsHandle=[0x2c47b40], SoHandle=[0x2eb4b60], ResponseCode=[-1]

1906141052|so   |3|00|[SoMediaSessC]: MsgPpsCallStateInd Usr(0x2eb4b60) Net(0x2c47b40) St(0), eCccpConference(0) extraData_1(0) callId(50c5ad775288d95e4deb6a3b2f170b69@123.123.123.123:5060) remoteTag(as7cc95c64) localTag(FD395016-FE5DAF4F)
1906141052|so   |3|00|[SoMediaSessC]: Call (0x2eb4b60) - State (SoMediaSessStateOffering) - Event (SoMediaSessEvLclNetFreeInd)
1906141052|so   |2|00|SoMediaSessC::fsmOffering: processing event 'SoMediaSessEvLclNetFreeInd'
1906141052|so   |2|00|[SoMediaSessC]: Releasing Call 0x2eb4b60 To Net 0x2c47b40, reason=2
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|soCoreAudioTermChg: [oldTerm:ringer][newTerm:idle][handset RxAg:0|RxDg:-15|TxAg:9|TxDg:12]
1906141052|so   |3|00|soCoreAudioTermChg: [soCoreAudioActiveTerm:idle][newTermination:idle]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |3|00|SoCoreAudioC::switchPageChannel no incoming active page to bind
1906141052|so   |2|00|SoCoreAudioC::resetHandsfreeLevel set handsfreeRxAnlgGain to (-2)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoNotifMgrC]: Stop call notifications 5 (owner=48974688).
1906141052|so   |2|00|[SoMediaSessC]: fsmNewState (0x2eb4b60) newState=7, report(1)
1906141052|so   |2|00|Starting PVOC in fsmNewstate. isplayVOC:0, m_isPlayVOCExecuted:0
1906141052|so   |3|00|[SoMediaSessC]: Call (0x2eb4b60) - New State: SoMediaSessStateDisconnected (Real)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=7, headsetState=8
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|SoMediaSessC::fsmDisconnected 0x2eb4b60 reason 2
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 7:14 at tick 6540295
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (1)
1906141052|so   |2|00|soCoreAudioTermChg: [oldTerm:idle][newTerm:idle][handset RxAg:0|RxDg:-15|TxAg:9|TxDg:12]
1906141052|so   |3|00|soCoreAudioTermChg: [soCoreAudioActiveTerm:idle][newTermination:idle]
1906141052|so   |2|00|soToneStop: Stopping dsp se 0x2e28808 (Low Double Trill). [(nil)]
1906141052|so   |3|00|SoCoreAudioC::switchPageChannel no incoming active page to bind
1906141052|so   |2|00|SoCoreAudioC::resetHandsfreeLevel set handsfreeRxAnlgGain to (-2)
1906141052|so   |2|00|[SoMediaSessC]: Releasing Call 0x2eb4b60 To Net 0x2c47b40, reason=2
1906141052|so   |2|00|[SoMediaSessC]: fsmNewState (0x2eb4b60) newState=0, report(1)
1906141052|so   |2|00|Starting PVOC in fsmNewstate. isplayVOC:0, m_isPlayVOCExecuted:0
1906141052|so   |3|00|[SoMediaSessC]: Call (0x2eb4b60) - New State: SoMediaSessStateFree (Real)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=0, headsetState=7
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|Starting PVOC in fsmfree. isplayVOC:0, m_isPlayVOCExecuted:0
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |3|00|SoMediaSessC::fsmFree: (0x2eb4b60) - In-use (1) - Act (0)
1906141052|so   |2|00|[SoNotifMgrC]: Stop call notifications 6 (owner=48974688).
1906141052|so   |2|00|soMediaSessC::callListDirectionSet: 0
1906141052|so   |2|00|soMediaSessC::callListDispositionSet: 3
1906141052|so   |2|00|soMediaSessC::callListEntrySave: 0 saved 0s
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|SoMediaSessC::releaseStreamMediaPortsUsed 0x0x2eb4b60 release host ports 2310 2311
1906141052|so   |2|00|SoMediaSessC::releaseStreamMediaPortsUsed 0x0x2eb4b60 release host ports 2312 2313
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 7:5 at tick 6540295
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: UpdateTermLeds - Term[idle]
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|SoCoreAudioC::conferenceSet conference=(nil) coreAudioLeg=0x2eb4b60
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |2|00|[SoMediaSessC]: num active calls returns (0)
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=0, headsetState=0
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |2|00|[SoMediaSessC]:updateHeadset, topState=0, headsetState=0
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed streamsConfigured [0] bIsVideoCallOffered_m[0]
1906141052|so   |3|00|[SoMediaSessC]: updateCameraLed Camera LED state [9] bIsVideoCallOffered_m[0] current call state [0]
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 36:6 at tick 6540295
1906141052|so   |2|00| isOptimizePerformance SoNcasC::poolOrSendIconsToApp: Direct Icon Set CallBack, 36:0 at tick 6540295
1906141052|so   |3|00|[SoMediaSessC]: Not active 0x2eb4b60 (App).
1906141052|so   |3|00|[SoMediaSessC]: Not active 0x2eb4b60 (App).
1906141052|so   |3|00|[SoMediaSessC]: Not active 0x2eb4b60 (App).
1906141052|so   |3|00|[SoMediaSessC]: Not active 0x2eb4b60 (App).
1906141052|so   |2|00|[SoNcasC]: MsgAppNcasActiveTransducer received in Non-PlayBackMode
1906141052|app1 |4|00|AppHybridC::termLclChg failed to find pCall
1906141052|so   |2|00|[SoNcasC]: MsgAppNcasActiveTransducer received in Non-PlayBackMode

Any help or ideas would be appriciated. Thank you.

Message 5 of 5