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VVX Cant configure a background image. | Background initialization failed: Selected element empty.

Schindzielorz
Occasional Contributor

VVX Cant configure a background image. | Background initialization failed: Selected element empty.

Hallo,

I have a question to the VVX phones.

If I wont to configure a background image that doesn’t work. 

That’s the Code:

 

 

<bg>
<bg.color bg.color.selection="2,1" >
<bg.color.bm bg.color.bm.1.em.name="" 
bg.color.bm.1.name="LogoOnly.bmp">
</bg.color.bm>
</bg.color>
</bg>
 

But if I configure the image manual over the GUI it works...

I tried it with .bmp .jpg and .jpeg but nothing works.

 

the diagnostic is:

 

000019.894|app1 |4|00|Background initialization failed: Selected element empty.

7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

Hello Schindzielorz,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Feb 2, 2012 Question: How can I change the factory provide screen background JPG's?

Resolution: Please check => here <=

 

The above post explains that the relevant file needs to be on the provisioning server so the phone can load it on a reboot. Did you set this up ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Schindzielorz
Occasional Contributor

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

Thank you for your answer but yes I put the relevant file on the provisioning server.

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

Hello Schindzielorz

you specified the parameter twice, once empty and once with the name of the file. We read parameters from left to right so the 2nd is ignored.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Schindzielorz
Occasional Contributor

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

bg.color.bm.1.em.name="" 
bg.color.bm.1.name="LogoOnly.bmp"

 If you mean this. The first parameter is for the extension module (em) and the second one is for the phone.

But I tried it without bg.color.bm.1.em.name="" and it doesn’t work. 

 

<bg>
         <bg.color bg.color.selection="2,1" >
                  <bg.color.bm bg.color.bm.1.name="OnlyLogo600.bmp" >
                  </bg.color.bm>
         </bg.color>
</bg>

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

Hello Schindzielorz

you are correct and I need to get my eyes checked. 

 

What software version is this happening on?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Schindzielorz
Occasional Contributor

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

It’s no problem ;).

 

It saved from all devices a backup from the configuration and from the user information on the FTP-Server. I configured all the time on the devices and it saves a lot of configurations, also without image.

If the phone rebooted it took an old configuration and the picture does not load.

 

Question:

How can I prevent, that the phone saves a configuration?

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Cant configure a background image. | Background initialization failed: Selected element empt

Hello Schindzielorz,

You cannot prevent this. Even if you would set the override files to go to an not existing location the phone keeps it in memory what was set.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8