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VVX Color expansion module lockup issue

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Polycom Employee & Community Manager

Re: VVX Color expansion module lockup issue

Hello @JaredZ,

 

welcome to the Polycom Community.


As outlined througout this post we need to see this in support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
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Visitor

Re: VVX Color expansion module lockup issue

Can you tell me who the reseller is for these MAC addresses? These are the sidecars we are having an issue with. AR1818240992 AR181824092D AR181824094D AR1818220003 AR1818240969 AR1818240924 AR1818220307 AR1818220580 AR1818220B09 AR18182207D7 AR1818220404 AR18182206CA AR1818220BAC AR1818220641 AR18182205D9 AR18182208A6
Message 12 of 13
Highlighted
Polycom Employee & Community Manager

Re: VVX Color expansion module lockup issue

Hello @JaredZ,

 

welcome to the Polycom Community.


As an example AR181824092D was sold via WESTCON GROUP EUROPEAN OPERATIONS LTD back in 22/06/2018 so they are your reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13