Plantronics + Polycom. Now together as Poly Logo

VVX Contact Directory Wildcard Search

Highlighted

VVX Contact Directory Wildcard Search

Hello,

 

I am using various VVX phone models and particularly VVX400/410 on 5.3.3.

 

I am using Broadsoft as the VoIP PLatform and I am populating the Contact Directory in polycom via the platform mac-dir.xml file. I have around 300+ entries and when tried to search for the entries, not returning expected result.

 

For e.g got a name and number as below.# Name :Standard Associates Company Lawyers Number : 0123456789 When you search for the various words, noticed that you get result only when searched for first word full or partial (Standard) in first name field and the last word full or partial (Lawyers) in last name field. i cant search for the words 'Associates' or 'Company'.

 

So tried combining the words to make something in the format "FirstName LastName" E.g. Standard_Associates Company_Lawyers Even with this new entry, I cant search for the words 'Associates' or 'Company' using a wildcard search format the words * 'Associa* or *Compan*

 

Could you please confirm how is this expected to work and will wildcard search work at all in Contacts Directory

 

Regards Robert

Message 1 of 5
4 REPLIES 4
Highlighted

Re: VVX Contact Directory Wildcard Search

Anyone had this issue at all?

Message 2 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX Contact Directory Wildcard Search

Please do not "bump" posts

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
Highlighted

Re: VVX Contact Directory Wildcard Search

Hi Steffen,

Not sure what you meant by Bump?.

Regards

Robert

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX Contact Directory Wildcard Search

Hello @robertrozario,

 

A Polycom community member will respond to a post if they have anything valid to post.

 

We call "bumping" a reply to an unanswered post to bring this back to the attention of the community.

 

We do specifically mention this in the Read Me First.

 

If you have an issue with a feature the official route to go is via Polycom support as we do not follow any Service Line agreements within the free community.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5