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‎09-17-2020 03:24 PM

HP Recommended

Hi All,

 

We have rolled out VVX D230's throughout our company, each site has 1 base & 2 handsets which are part of a hunt group. One of the sites has complained that whenever they receive a call, it shows up as a missed call on the handset that didn't pick up the call.

Looking through different posts I found that RFC 3326 "Call completed elsewhere" solves this issue, is this something that can be setup in our devices? or is there an alternative?

 

Cheers,

JP

1 REPLY 1

‎09-18-2020 12:36 PM

HP Recommended

Hi JP:

 

Thank you for your enquiry. 

 
Today, we do support RFC3326 "Call completed elsewhere", when you are using shared line. 
​
But, we do not support the above for private line.
 
An alternative that we have to hide missed call notifications on other handsets that do not pick up/answer a call is to use the missed call notifications masking method. Here is a video tutorial on how to enable the feature: https://youtu.be/-SMV1dAcrSI
 
Best Regards,
Matthew Lee

 

 

 

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