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VVX D230 Web Server

BradMillerCoen
Occasional Visitor

VVX D230 Web Server

All - We recently signed up for Zoom Phone and bought a BUNCH of the Poly VVX D230 phones, and we are stuck, the zoom engineers are stuck, it's a hot mess.  We are trying to fix 2 main issues:

 

Time zone is set to PST and we are in EST

when you have a 2nd D230 registered to the base, that 2nd phone doesn't ring for incoming calls.  I am pretty confident that we could fix these issues by logging into the web server of the phones base, but even though admin/admin works out of the box to do that, once it is provisioned and up and running on Zoom, you can no longer access the web server.  No matter what user/pass combo you try, all you get back is 403: Forbidden

 

Any ideas??  We are desperate for any help anyone might be able to offer.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D230 Web Server

Hello ,

 

Welcome to the Poly Community.


These are really questions Zoom would need to answer but I ran this by our team that works with Zoom and received the following:

 

  1. According to Zoom, the TZ issue will be fixed in March. Please work with Zom support around the timelines.

  2. What is your Zoom support ticket so they can investigate issue #2, the second D230 handset not working.

  3. About the password, the Zoom's guidance is that the admin password is the same as set in Zoom's admin portal. This can be found under the menu Phone System Management (left side navigation) > Company Info (sub-menu), then click Account Settings (which is at the top of the Company Info page, right next to the word "Company Info"), then in the Account Settings page scroll to the header/section "Desk Phone" sub-section "Common Settings" item "Admin Password" (you can show or edit).

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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