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VVX D230 not giving correct hangup tones

MTasradel
Visitor

VVX D230 not giving correct hangup tones

I managed to get the VVX D230 to work on the Cisco Call Manager and be able to dial mobiles. Now when I call a mobile or any other phone on another PABX and hangup prior to caller answering the mobile or phone keeps on ringing. When answered the call is still in progress, but has dead air. What setting or setting do I need to change to get the PABXs other than Cisco to stop ringing?

Thanks

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D230 not giving correct hangup tones

Hello @MTasradel ,

 

Welcome to the Poly Community.

We are unaware of what software you are using and how you programmed the D230.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

We would most likely need to see some screenshots and/or a Wireshark showing the call and details on what IP's etc. 

 

This is outside the scope for me as a Poly employee volunteering here and other volunteers are welcome to comment.

 

If this all fails please open a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
MTasradel
Visitor

Re: VVX D230 not giving correct hangup tones

MTasradel_0-1608018277463.png

Created a user profile in Cisco Call manager followed by the Device and number profile

MTasradel_1-1608018474083.pngMTasradel_2-1608018507393.png

While on the unit I changed the ITSP Profile A SIP Proxy Server to our CCM IP address and transport to TCP while on the General tab I changed the DIGIMAP to 

(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xxxxxxxxxxx.|(Mipd)|[^*#]@@.)

Then in SIP1 Service I changed the X_Display Name, X_ring Profile to B and added the directory number. In the SIP Credentials I added AuthUserName and AuthUserPassword.Down at Calling Features I changed max sessions to 1.

 

I cannot Wireshark the port as our network will shut down the ports.

 

Thanks

Tas

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D230 not giving correct hangup tones

Hello @MTasradel ,

 

Welcome back to the Poly Community.

DId you configure the Registrar Server as the Subscriber of CUCM?

 

A Wireshark trace can be done on the phone as outlined here:

 

Jul 11, 2014 Question: How can I capture Wireshark network traffic from the phone remotely?

Resolution: Please check => here <=

 

If no other volunteer has any ideas the next step would be a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
MTasradel
Visitor

Re: VVX D230 not giving correct hangup tones

This issue also occurs when the call has gone through. If the D230 hangs up first then the call does not drop at the far end. Could this be because the tones are American and I am using the device in Australia even though I bought it through an Australian retailer? As I cannot get wireshark on this network do to security I may consider this phone incompatible.

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D230 not giving correct hangup tones

Hello @MTasradel ,

 

Welcome back to the Poly Community.


This has nothing to do with different regional tones as there are no such restrictions on a VoIP network. We already outlined the troubleshooting possibilities and the next steps to work with your reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6