VVX D60 - Connectivity / Pairing Issue

[RWolfe]

Hello!

I am experiencing network connectivity issues with a VVX D60 phone. We are able to get the phone connected and paired, it really works well.

Only issue we are running into is that the phone un-pairs itself whenever the network refreshes. Every few days, no big deal but it is becoming an annoyance.

The only way for us to re-connect the phone is to do the following:

- Log into phone web portal.
- Settings > Lines > Expand "Outbound Proxy" > Type "8.8.8.8" in address field > Save configuration.
- Phone should show as unregistered.
- On the same settings page, now remove "8.8.8.8" from the "Outbound Proxy". 
- Save the configuration again.
- Phone should re-register and automatically pair the cordless phone.

Any ideas how to resolve this pairing issue for good?

Thanks,

Ryan Wolfe

[SteffenBaierUK]

Hello @RWolfe,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[RWolfe]

• Provide the exact Software Version of your Phone - 5.8.0
• Provide the Phone Model - VVX D60
• Provide the Call Platform - VoIP

I currently do not have remote access to the device but I can obtain further information if necessary.