Hello!
I am experiencing network connectivity issues with a VVX D60 phone. We are able to get the phone connected and paired, it really works well.
Only issue we are running into is that the phone un-pairs itself whenever the network refreshes. Every few days, no big deal but it is becoming an annoyance.
The only way for us to re-connect the phone is to do the following:
- Log into phone web portal.
- Settings > Lines > Expand "Outbound Proxy" > Type "8.8.8.8" in address field > Save configuration.
- Phone should show as unregistered.
- On the same settings page, now remove "8.8.8.8" from the "Outbound Proxy".
- Save the configuration again.
- Phone should re-register and automatically pair the cordless phone.
Any ideas how to resolve this pairing issue for good?
Thanks,
Ryan Wolfe
Hello @RWolfe,
welcome to the Polycom Community.
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This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach
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Best Regards
Steffen Baier
Polycom Global Services
I currently do not have remote access to the device but I can obtain further information if necessary.