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VVX-D60 - Handset will not register


Re: VVX-D60 - Handset will not register

Opened a ticket but it was promptly closed.


I guess we just return the VVX-D60 and go with another product?

Message 11 of 13
Polycom Employee & Community Manager

Re: VVX-D60 - Handset will not register

Hello Iters,

End Customers are unable to open tickets with Polycom support and I assume the answer given when my colleagues closed your ticket where to contact your Polycom reseller.


You have to follow this up the official way.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 13

Re: VVX-D60 - Handset will not register

A couple things to note:  The VVX desk phone needs to be running a software version that supports D60 and you need to go to the desk phones web interface (or if your switch provides you another interface), settings, D60 settings, and make sure you have the box checked for "D60 Profile".  Once the D60 is enabled on your desk phone, you can plug the D60 base unit into it, hit the Home button on the phone then go to settings, features, VVX D60 Configuration and select your pairing method. 

Message 13 of 13