I am having a wierd problem with this VVX D60 Wireless phone that I bought. I am trying to pair it with the VVX400 series phone running 18.104.22.1686 firmware.
I think the issue is that the D60 is not pulling an IP address from our DHCP server. It doesn't matter if I plug the base station LAN port to the VVX400's PC Port, or if I plug it directly to a wall jack. It does not pull an IP address from our DHCP server.
I would like to try to reset the base station but I can find no documentation on how the reset button on the base station is supposed to work.
welcome to the Polycom Community.
Maybe a manual IP address was set.
The community's VoIP FAQ contains this post here:
May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations?
Resolution: Please check => here <=
I just added the reset process to the above.
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Polycom Global Services
I was thinking the same thing. I reset the base station per the instructions given and still nothing. I didn't even see the base station light up or anything after 7+ seconds. I think I might just call support on this one.