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VVX D60 Not Pulling IP address from DHCP

Occasional Visitor

VVX D60 Not Pulling IP address from DHCP

I am having a wierd problem with this VVX D60 Wireless phone that I bought.  I am trying to pair it with the VVX400 series phone running firmware.


I think the issue is that the D60 is not pulling an IP address from our DHCP server.  It doesn't matter if I plug the base station LAN port to the VVX400's PC Port, or if I plug it directly to a wall jack.  It does not pull an IP address from our DHCP server.


I would like to try to reset the base station but I can find no documentation on how the reset button on the base station is supposed to work.


Any ideas?

Message 1 of 4
Polycom Employee & Community Manager

Re: VVX D60 Not Pulling IP address from DHCP

Hello psquared,

welcome to the Polycom Community.


Maybe a manual IP address was set. 

The community's VoIP FAQ contains this post here:

May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations?

Resolution: Please check => here <= 

I just added the reset process to the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: VVX D60 Not Pulling IP address from DHCP



I was thinking the same thing.  I reset the base station per the instructions given and still nothing.  I didn't even see the base station light up or anything after 7+ seconds.  I think I might just call support on this one.



Message 3 of 4
Occasional Visitor

Re: VVX D60 Not Pulling IP address from DHCP

In factory reset, the D60 defaults to a static IP of

Get into it and place it in DHCP mode and you’re good.
Message 4 of 4