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VVX D60 pair base station with handset pin code

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Occasional Advisor

VVX D60 pair base station with handset pin code

Good Afternoon,

 

I am trying to register wireless handset to the base station attached to VVX500 5.6.0 software. I am following the instuctions found in VVX D60 user guide but when I am trying to register I am being asked for a PIN Code of Base Station.

 

 Register the Wireless Handset After the VVX D60 base station is paired with the VVX business media phone, you can register up to five wireless handsets to the base station. To register a wireless handset:

 

1 On the wireless handset, navigate to Menu > Settings > Features > Registration.

2 Select Register.

3 Press and hold the FIND button on the base station for a few seconds.

4 Select Yes to confirm the registration with the base station. When the registration is successful, a message indicates successful registration.

 

 

My question at this point what is the PIN Code of Base Station ? I could not find any information anywhere about this. 

 

Below I am attaching exaclty what I am getting on the phone when trying to pair. 

 

 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Advisor

Re: VVX D60 pair base station with handset pin code

I found out that this is some kind of bug on the phone and to fix this the device needs to be RMA'd. 

View solution in original post

Message 5 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: VVX D60 pair base station with handset pin code

Hello Krzysztof_K,

welcome to the Polycom Community.

I am unable to replicate this but as you did not post the DECT Version of the base it could be a software issue.

 

As you are working for a Reseller I suggest you get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Advisor

Re: VVX D60 pair base station with handset pin code

Base: 

 

Package Version        VVX-D60_DSW-158

Firmware Version        P1.5.46

 

Headset firmware v 0.7.5

 

 

Thank you for the information. I will reach out support. 

 

 

Message 3 of 5
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Polycom Employee & Community Manager

Re: VVX D60 pair base station with handset pin code

Hello Krzysztof_K,

 

try 0000 and if that does not work go via support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Advisor

Re: VVX D60 pair base station with handset pin code

I found out that this is some kind of bug on the phone and to fix this the device needs to be RMA'd. 

View solution in original post

Message 5 of 5