Good Afternoon,
I am trying to register wireless handset to the base station attached to VVX500 5.6.0 software. I am following the instuctions found in VVX D60 user guide but when I am trying to register I am being asked for a PIN Code of Base Station.
Register the Wireless Handset After the VVX D60 base station is paired with the VVX business media phone, you can register up to five wireless handsets to the base station. To register a wireless handset:
1 On the wireless handset, navigate to Menu > Settings > Features > Registration.
2 Select Register.
3 Press and hold the FIND button on the base station for a few seconds.
4 Select Yes to confirm the registration with the base station. When the registration is successful, a message indicates successful registration.
My question at this point what is the PIN Code of Base Station ? I could not find any information anywhere about this.
Below I am attaching exaclty what I am getting on the phone when trying to pair.
Solved! Go to Solution.
I found out that this is some kind of bug on the phone and to fix this the device needs to be RMA'd.
Hello Krzysztof_K,
welcome to the Polycom Community.
I am unable to replicate this but as you did not post the DECT Version of the base it could be a software issue.
As you are working for a Reseller I suggest you get this into support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Base:
Package Version VVX-D60_DSW-158
Firmware Version P1.5.46
Headset firmware v 0.7.5
Thank you for the information. I will reach out support.
Hello Krzysztof_K,
try 0000 and if that does not work go via support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I found out that this is some kind of bug on the phone and to fix this the device needs to be RMA'd.