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VVX D60 pair base station with handset pin code

SOLVED
Occasional Advisor

VVX D60 pair base station with handset pin code

Good Afternoon,

 

I am trying to register wireless handset to the base station attached to VVX500 5.6.0 software. I am following the instuctions found in VVX D60 user guide but when I am trying to register I am being asked for a PIN Code of Base Station.

 

 Register the Wireless Handset After the VVX D60 base station is paired with the VVX business media phone, you can register up to five wireless handsets to the base station. To register a wireless handset:

 

1 On the wireless handset, navigate to Menu > Settings > Features > Registration.

2 Select Register.

3 Press and hold the FIND button on the base station for a few seconds.

4 Select Yes to confirm the registration with the base station. When the registration is successful, a message indicates successful registration.

 

 

My question at this point what is the PIN Code of Base Station ? I could not find any information anywhere about this. 

 

Below I am attaching exaclty what I am getting on the phone when trying to pair. 

 

 

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: VVX D60 pair base station with handset pin code

Hello Krzysztof_K,

welcome to the Polycom Community.

I am unable to replicate this but as you did not post the DECT Version of the base it could be a software issue.

 

As you are working for a Reseller I suggest you get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: VVX D60 pair base station with handset pin code

Base: 

 

Package Version        VVX-D60_DSW-158

Firmware Version        P1.5.46

 

Headset firmware v 0.7.5

 

 

Thank you for the information. I will reach out support. 

 

 

Message 3 of 5
Polycom Employee & Community Manager

Re: VVX D60 pair base station with handset pin code

Hello Krzysztof_K,

 

try 0000 and if that does not work go via support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Advisor

Re: VVX D60 pair base station with handset pin code

I found out that this is some kind of bug on the phone and to fix this the device needs to be RMA'd. 

Message 5 of 5