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VVX D60 will not make/accept calls

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VVX D60 will not make/accept calls

Moved from => here <= as unrelated


I am having a similar problem. My DECT phone will not make/accept calls, even though the deskphone (VVX 400) says it is paired. Here are the steps:


1. My deskphone is on the Firmware

2. The VVX 400 has the D60 Profile Enabled

3. the VVX 400 says the Base Station is paired.

4. VVX 400 model says that there is 1 handset registered. 

5. The D60 is registered with the base station


Despite all this, there is a white telephone on my handset that has a red circle with a white minus sign in it. My VVX 400 has a green icon on its upper right that indicates it is paired and ready to use. Calls to my number will ring on my deskphone, but will not ring on my D60. 


Please help. 


Joseph T.

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Polycom Employee & Community Manager

Re: VVX D60 will not make/accept calls

Hello Joseph T,

welcome to the Polycom Community.


I have moved your post as it is unrelated to the one you replied to.

The original post you replied to and the community's VoIP FAQ contains this post here:

May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations?

Resolution: Please check => here <= 


The above states as an example that share lines are not supported. As you have so far not provided any kind of details on the lines you use on your phone it would be hard to comment.


You can attach a backup if you want but it may be easier to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2