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VVX Default Ring Tone

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Occasional Advisor

VVX Default Ring Tone

Hi,

 

We have successfully deployed a number of VVX handsets in a Lync environment using a central provisioning server. We have deployed a custom ringtone from the central provisioning server that can be selected from the handsets ringtone menu without issue.  I would like to be able to set this as the default ringtone using the central configuration file.

 

Does anyone know that parameter that I can use to set the default ringtone?

 

Kind regards
Ben

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX Default Ring Tone

Hello Ben,

simply change it on one phone and then backup the configuration. This will show you the parameter that was changed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: VVX Default Ring Tone

Hello Ben,

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Advisor

Re: VVX Default Ring Tone

Thanks, although I've already seen and read that article.

 

I'm not interested in nsetting ringtones for particular calls or based on SIP headers etc, I just want to set the default ringtone globally through the configuration file but cannot clearly identify the parameter which does this.

 

Kind regards
Ben

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: VVX Default Ring Tone

Hello Ben,

simply change it on one phone and then backup the configuration. This will show you the parameter that was changed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 7
Highlighted
Occasional Advisor

Re: VVX Default Ring Tone

Thanks, I'd also already tried this.

 

After changing the ringtone on the phone and uploading the configuraiton file, I then compared the mac.cfg file to our central.cfg file - there doesn't appear to be any difference, and there is nothing in the mac.cfg file that indicates any kind of parameter for the default ringtone.

 

Kind regards
Ben

Message 5 of 7
Highlighted
Occasional Advisor

Re: VVX Default Ring Tone

Thanks for your help Steffan, the above did work... I was expecting to see it in the config file, and found it by uploading ALL files.

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: VVX Default Ring Tone

Hello BenD,

Changes made to the phone via the GUI are uploaded as <mac>-phone.cfg.

 

Changes made via the Web Interface are uploaded as <mac>-web.cfg

 

The above is explained in :

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=

 

The phone never makes changes to the <mac>.cfg

 

In order to help others if for example the Medium Trill ring tone should be set:

 

np.normal.ringing.calls.tonePattern="ringer4"

For more details consult the Admin Guide or the above listed FAQ post. 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7