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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I'm working on an EFK function that will do the following:

 

Condition: On-Hook Dialing

EFK Button Label: Page

Action: Press 'Page'.  Select a Line from the main Lines screen.  Take selected line, Ie: User Pressed 'Bob', who has a destination of 101.  Prepend a *... Send Invite to *101 (Backend PBX will then proceed to page extension 101)

 

Here's what I have found so far:

efk.efklist.9.action.string="$FTransfer$$FSoftkey1$"

 

This will prompt the user to select a line key for a *transfer*.... But I want to be able to while On-Hook, select a line key and dial it directly, without needing a transfer.  I also want to prepend to the dialed destination.

 

How might this be accomplished?

 

1 REPLY 1
HP Recommended

Hello @markm,

 

welcome back to the Polycom Community.

 

Both the Admin Guide matching your yet unknown Software Version and the EFK FAQ here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

contain sufficient information on how to build EFK's and the restrictions around this.

 

Selecting a Line as a variable within an EFK is not possible to my knowledge.

 

If you would need such feature please raise a feature request:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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