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VVX Expansion Color Module with 4.1.6 BLF Issue

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Advisor

VVX Expansion Color Module with 4.1.6 BLF Issue

I recently have been having issues with a few VVX500's with the new Color Expansion modules running 4.1.6 firmware.  I have been having an issue with the phones going into an infinite reboot loop and showing "Uploading 1 of 2 Core Files".  I finally have discovered this occurs when I exceed 40  Line appearances which pushes into the second page of the Expansion module.

 

I would provide a log file but the only way I can get the phone out of this infinite loop if to factory reset it.  Any suggestions on why this may be occuring and a potential resolution?

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Hello mmcdevitt60,

welcome back to the Polycom Community.

You should bring this to the attention of your Polycom reseller right away so they can raise a Support ticket with our team.

 

Please ensure that you utilize FTP for provisioning and allow write and append so the phone can upload it's core dump.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Occasional Visitor

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

was there ever a resolution for this?  I placed one at a customer site with 40 blf's.  The customer added 20 more blf's and the phones went into the loop described above.  Further, when we stripped it down to 20 blf, the phone slowed to the point where you could not transfer or disposition a call.  It was several seconds to minutes for the phone to process anything.

Message 3 of 10
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Polycom Employee & Community Manager

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Hello captain,

welcome to the Polycom Community.

 

I am not aware if mmcdevitt60 followed up my advise but you would require to contact your Polycom reseller in order to provide the data to our support team.

 

There are some restrictions when using BLF's that depend on what kind of BLF is being used (Attendant URI or individual attendant) and also if the monitored phones are part of a hunt group so BLF's would show multiple phones at the same time as ringing.

 

Please work this via your reseller so one of our support teams around the world can check the provided data.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Highlighted
Advisor

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Today I received a formal technical bulletin regarding this limitation.  See attached.

 

<Updated by polylily on May 12, 2016> Uploaded the latest version (dated May 2015) of the "Using Busy Lamp Field and Hunt Groups" Engineering Advisory 91820 document.

Highlighted
Polycom Employee & Community Manager

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Hello mmcdevitt60,

The Engineering Advisory 91820 documents the BLF usage with a BroadWorks call control platform and may not be applicable to the follow up posters setup or yours.

 

It does explain the best practices for implementing systems where multiple phones are deployed as members of a Hunt Group, or in Busy Lamp Field (BLF) configurations which should be applicable to all call platforms but I still advise to raise this individually.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Advisor

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

The facts of the Advisory apply to Asterisk systems as well is my point.  There is no ETA for a resoution to this limitation per Polycom support engineers.  Just trying to provide Captain where this limitaion stands.

Message 7 of 10
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Occasional Visitor

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Haveing the same probleam,

any solution/workaround ? 

 

Message 8 of 10
Highlighted
Advisor

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Polycom support engineers resolved the 50 key limitaion with firmware 4.1.7.  This firmware is also now accessible from the phones GUI interface.  

Message 9 of 10
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Polycom Employee & Community Manager

Re: VVX Expansion Color Module with 4.1.6 BLF Issue

Hello all,

UC Software 5.2.0 added additional BLF enhancements. Please check the release notes for more details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10