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VVX Expansion Module Programming

TheShniz
Occasional Visitor

VVX Expansion Module Programming

I'm having an extremely difficult time getting the VVX Expansion Module to work (attached to a WORKING VVX500 & running firmware v4.1.6).  Documentation seems to be scarce and sporadic, and this is indeed the only version of firmware that works with the VVX Expansion Module.  The module powers up, and completes the diagnostics > key tests/etc just fine, but that is the only proof I can even find that the Expansion Module is detected at all as there is no link for 'EM Keys' in the Web Interface (which I've found references to online).  I can get the contacts/directory/blf/etc working on the main display, but can't seem to get anything at all on the Expansion Module.

 

What am I missing??

 

My programming (via config files) is rather simple too...

Condensed for applicable tags:

 

<phone1>
   <reg reg.1.displayName="My Name" reg.1.address="123" reg.1.label="My Name" reg.1.auth.userId="123" reg.1.auth.password="passw0rd" />
   <msg msg.bypassInstantMessage="1">
      <mwi msg.mwi.1.callBack="*97" msg.mwi.1.callBackMode="contact" msg.mwi.1.subscribe="123"></mwi>
   </msg>
</phone1>

 

<localcfg>

   <efk>
      <version efk.version="2" />
      <efklist efk.efklist.1.mname="callpark" efk.efklist.1.status="1"
         efk.efklist.1.label="Call Park" efk.efklist.1.use.idle="1"
         efk.efklist.1.use.active="1" efk.efklist.1.use.alerting="1"
         efk.efklist.1.use.dialtone="1" efk.efklist.1.use.proceeding="1"
         efk.efklist.1.use.setup="1" efk.efklist.1.action.string="70$Trefer$" />
   </efk>
   <softkey softkey.1.label="Park" softkey.1.action="70$Trefer$" softkey.1.enable="1" softkey.1.use.active="1" />
   <softkey softkey.2.label="DND" softkey.2.action="$FDoNotDisturb$" softkey.2.enable="1" softkey.2.use.idle="1" />
   <feature feature.18.name="enhanced-feature-keys" feature.18.enabled="1"/>
</localcfg>

 

<directory>
  <item_list>
    <item>
      <fn>Friend</fn>
      <ln>Name</ln>
      <ct>321</ct>
      <sd>55</sd>
      <rt>ringer3</rt>
      <ad>0</ad>
      <ar>0</ar>
      <bw>1</bw>
      <bb>0</bb>
    </item>

</directory>

 

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion Module Programming

Hello TheShniz,

welcome to the Polycom Community.

 

Our new VVX phones do not behave much different from our recent SoundPoint IP phones that supported an add on module.

 

Newly added contacts or BLF/Lines or Speed Dials always populate the main phone first. 

The community's VoIP => FAQ <= contains this post here:

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

Above explains the flexible line key parameter that enables you to specifically determine the position of keys. Above parameter is also documented in the release notes.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
TheShniz
Occasional Visitor

Re: VVX Expansion Module Programming

The resoution you are citing says (remember from OP that we're using a VVX500):

This feature is only available on the SoundPoint IP 450, 550, 560, 650, and 670 desktop phones or Expansion Module.

 

Assuming it really does work on VVX............

 

1.) Where is the 'WebUI > Utilities > EM Directory' link referenced in EM_AG_Addendum.pdf ?

 

2.) Is what I need the following, correct?

 

<lineKey lineKey.1.category="Line" lineKey.1.index="1" lineKey.17.category="BLF" lineKey.17.index="0" lineKey.18.category="BLF" lineKey.18.index="0" lineKey.19.category="BLF" lineKey.19.index="0">
    <lineKey.reassignment lineKey.reassignment.enabled="1">
    </lineKey.reassignment>
</lineKey>

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion Module Programming

Hello TheShniz,,

I simply have not had the time to update the FAQ post since we released the UCS 4.1.6 software,

 

I would need to double check the mentioned addendum but would suggest in the mean time to contact Polycom support via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion Module Programming


@TheShniz wrote:

 

 

1.) Where is the 'WebUI > Utilities > EM Directory' link referenced in EM_AG_Addendum.pdf ?

 

2.) Is what I need the following, correct?

 

<lineKey lineKey.1.category="Line" lineKey.1.index="1" lineKey.17.category="BLF" lineKey.17.index="0" lineKey.18.category="BLF" lineKey.18.index="0" lineKey.19.category="BLF" lineKey.19.index="0">
    <lineKey.reassignment lineKey.reassignment.enabled="1">
    </lineKey.reassignment>
</lineKey>

 


Hello TheShniz,,

 

for the question 1, that seems to be indeed missing. Please log this with your Polycom reseller and quote 1-498812248

 

for question 2, yes that looks fine but I have not tested this myself.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion Module Programming

Hello TheShniz,


Actually for question 1 I would need to know if you are using a Paperwhite expansion module or a Color expansion module as this option is only available for the Paperwhite and is use to print out a label.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6