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VVX Expansion modules rebooting

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Occasional Advisor

Re: VVX Expansion modules rebooting

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Message 11 of 16
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Polycom Employee & Community Manager

Re: VVX Expansion modules rebooting

Hello dmitriyv,

The reseller responsible for Tier 1 support and able to raise a Polycom support ticket for you is SCANSOURCE(NETPOINT INTL- LATIN AMERICA)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 16
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Occasional Contributor

Re: VVX Expansion modules rebooting

dmitriyv,

 

       What did you ever find out with the expansion modules locking up.  We are having the same issue and we are on the latest software.

 

 

Message 13 of 16
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Polycom Employee & Community Manager

Re: VVX Expansion modules rebooting

Hello HTCChad,

it is bad practise stating the latest software as nobody will know in the future what the exact version was that you referred to.

 

In addition I had already replied => here <= that you will need to raise a ticket with our support team so we can troubleshoot this.

 

The original poster tried to raise a support ticket (1-977502085) back in August 2015 but does not seem to have followed this up any further.

 

Alternatively please provide me with at least one MAC address of a phone so I can look up who the reseller for you would be.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 16
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Occasional Visitor

Re: VVX Expansion modules rebooting

I m having Polycom VVX 310 phone with Version 5.4 and when i connect 1st Expansion Module, then it works fine , but when i try to connect second Expansion Module, then it starts Rebooting again and again. I Have tried swapping the Expansiom Modules , but same thing re-occured . I m using Color VVX Expansion Module. Please suggest in order to rectify the same issue.

Message 15 of 16
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Polycom Employee & Community Manager

Re: VVX Expansion modules rebooting

Hello Vinay,

welcome to the Polycom Community.

UC Software 5.4 is not a complete software version as you are missing the last digit.

 

I suggest you upgrade to a currently supported Version like UC Software 5.6.0 or 5.5.2 and test this again as this should work.

 

If this fails you need to open a support ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 16