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VVX Expansion with VVX 310

AndrewWalsh
Occasional Contributor

VVX Expansion with VVX 310

I'm trying to configure BLF's with my Paper Display VVX expansions. We have two units for our receptionists. However there is not sign of the units in the Utilities tab in the web interface to suggest that they are connected. I'm having the same issue with both units. They light up green momentarily durring boot up so I assume they have power. Other than that I get no functionality from them. If I create more than 5 BLF entries does not continue to populate the buttons on the expansion as I would expect it to. I am running UCS 5.0.1 if that makes any difference. Thank you

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion with VVX 310

Hello AndrewWalsh,

welcome to the Polycom Community.

Support for the add on modules was only added in the latest UCS 4.1.6

 

The UCS 5.0.x range has currently no support for the add on modules. This will be added at a later point.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
LAM
Occasional Visitor

Re: VVX Expansion with VVX 310

When is support for the VVX expansion modules in the 5.0.x firmware expected to be released?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion with VVX 310

Hello Lam,

welcome to the Polycom Community.

We usually do not comment on future releases and only post an information once a software is released.

 

You will need to work with your Polycom reseller in order to contact a Polycom sales engineer who will be able to share the roadmap once certain circumstances are met.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4