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VVX - Getting BLFs to the Sidecar (Color Expansion Module)

clifforg
Advisor

VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello,

 

I have these lines in my config.  I would expect these to be placed on linekeys 17/18 (which should be the first spots on the expansion module).  Unfortunately they always seem to end up on the phone screen until i fill the screen.

 

 attendant.resourceList.17.address="sip:Ext@site" 
 attendant.resourceList.17.label="71" 
 attendant.resourceList.17.type="normal" 
 attendant.resourceList.18.address="sip:Ext2@site" 
 attendant.resourceList.18.label="123" 

 

 

Is there a way to force BLFs to the expansion module without having a full phone screen?

 

Thank you

 

M

Message 1 of 24
23 REPLIES 23
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello clifforg,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hi Steffen,

 

I have tried this and it does not appear to work on my VVX 600 running on 5.2

 

I have 1 line, and 4 BLF's.  The VVX has one color expansion module.

 

I have this

 

lineKey.reassignment.enabled="1"
lineKey.1.category="Line"
lineKey.17.category="BLF"
lineKey.18.category="BLF"
lineKey.19.category="BLF"
lineKey.20.category="BLF"
lineKey.1.index="1"

 

 

I believe this should put the line on button one and the 4 BLFs on the expansion module.  They are all showing on the phone.

 

Thank you

 

Message 3 of 24
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello clifforg,

I had some user post something similar earlier => here <=

 

Try and "Unassign" the keys currently occupied.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hi Steffen,

 

I just re-formatted the phone and let it re-read the config from scratch.

 

I also did a settings export just to check and all i see are the intended linekey items (no existing ones)

 

Still no dice.

 

Thanks

 

M

Message 5 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

I wonder if its something with my formatting? is this correct?

 

<lineKey
up.numOfDisplayColumns="1"
<lineKey.reassignment.enabled
lineKey.reassignment.enabled="1" >
</lineKey.reassignment.enabled>
lineKey.1.category="Line"
lineKey.5.category="BLF"
lineKey.6.category="BLF"
lineKey.7.category="BLF"
lineKey.8.category="BLF"
lineKey.1.index="1" >
</lineKey>

 

 

Here is my resource list also for review

 

 

  attendant.resourceList.17.address="sip:1234@PBX"
   attendant.resourceList.17.label="Main"
   attendant.resourceList.17.type="normal"
   attendant.resourceList.18.address="sip:71@PBX"
   attendant.resourceList.18.label="Line1"
   attendant.resourceList.18.type="automata"
   attendant.resourceList.19.address="sip:72@PBX"
   attendant.resourceList.19.label="Line2"
   attendant.resourceList.19.type="automata"
   attendant.resourceList.20.address="sip:73@PBX"
   attendant.resourceList.20.label="Line3"
   attendant.resourceList.20.type="automata"

 

 

Message 6 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Steffen,

 

Any thoughts? should I open a ticket?

 

M

Message 7 of 24
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello Clifforg,

  • The attendant.resourceList.X number does not control the Button / Line the contact is assigned to.

    The attendant.resourceList.X Value should start with 1 and controls the order of the individual BLF's

  • The lineKey.X parameter defines the actual Position of the Key and would in this case need to start as lineKey.17 for the BLF to be placed on the Expansion Module.
     
    If you already have them assigned to the Main Phone you need to clear this via also assigning Unassigned or simply factory restore the phone and load the new configuration.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Steffen,

 

This was created from a template.  I have the other buttons in there.  Here is the whole section (I have all resourceLists in there).  Even if I move them to .1, .2 .3 .4 it doesn't change the location.  I have up.numOfDisplayColumns="1" which I believe makes the first expansion key 5.  I am formatting the phone after each config change to ensure nothing is left behind.

 

  

 attendant.resourceList.1.address=""
   attendant.resourceList.1.label=""
   attendant.resourceList.1.type=""
   attendant.resourceList.2.address=""
   attendant.resourceList.2.label=""
   attendant.resourceList.2.type=""
   attendant.resourceList.3.address=""
   attendant.resourceList.3.label=""
   attendant.resourceList.3.type=""
   attendant.resourceList.4.address=""
   attendant.resourceList.4.label=""
   attendant.resourceList.4.type=""
   attendant.resourceList.5.address=""
   attendant.resourceList.5.label=""
   attendant.resourceList.5.type=""
   attendant.resourceList.6.address=""
   attendant.resourceList.6.label=""
   attendant.resourceList.6.type=""
   attendant.resourceList.7.address=""
   attendant.resourceList.7.label=""
   attendant.resourceList.7.type=""
   attendant.resourceList.8.address=""
   attendant.resourceList.8.label=""
   attendant.resourceList.8.type=""
   attendant.resourceList.9.address=""
   attendant.resourceList.9.label=""
   attendant.resourceList.9.type=""
   attendant.resourceList.10.address=""
   attendant.resourceList.10.label=""
   attendant.resourceList.10.type=""
   attendant.resourceList.11.address=""
   attendant.resourceList.11.label=""
   attendant.resourceList.11.type=""
   attendant.resourceList.12.address=""
   attendant.resourceList.12.label=""
   attendant.resourceList.12.type=""
   attendant.resourceList.7.address=""
   attendant.resourceList.7.label=""
   attendant.resourceList.7.type=""
   attendant.resourceList.8.address=""
   attendant.resourceList.8.label=""
   attendant.resourceList.8.type=""
   attendant.resourceList.9.address=""
   attendant.resourceList.9.label=""
   attendant.resourceList.9.type=""
   attendant.resourceList.10.address=""
   attendant.resourceList.10.label=""
   attendant.resourceList.10.type=""
   attendant.resourceList.11.address=""
   attendant.resourceList.11.label=""
   attendant.resourceList.11.type=""
   attendant.resourceList.12.address=""
   attendant.resourceList.12.label=""
   attendant.resourceList.12.type=""
   attendant.resourceList.13.address=""
   attendant.resourceList.13.label=""
   attendant.resourceList.13.type=""
   attendant.resourceList.14.address=""
   attendant.resourceList.14.label=""
   attendant.resourceList.14.type=""
   attendant.resourceList.15.address=""
   attendant.resourceList.15.label=""
   attendant.resourceList.15.type=""
   attendant.resourceList.16.address=""
   attendant.resourceList.16.label=""
   attendant.resourceList.16.type=""
  attendant.resourceList.17.address="sip:1234@PBX"
   attendant.resourceList.17.label="Main"
   attendant.resourceList.17.type="normal"
   attendant.resourceList.18.address="sip:71@PBX"
   attendant.resourceList.18.label="Line1"
   attendant.resourceList.18.type="automata"
   attendant.resourceList.19.address="sip:72@PBX"
   attendant.resourceList.19.label="Line2"
   attendant.resourceList.19.type="automata"
   attendant.resourceList.20.address="sip:73@PBX"
   attendant.resourceList.20.label="Line3"
   attendant.resourceList.20.type="automata"

 

Message 9 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Steffen,

 

Also.  Settings keys to Unassigned doesn't seem to do anything.

 

lineKey.1.category="Line"
lineKey.2.category="Unassigned"
lineKey.3.category="Unassigned"
lineKey.4.category="Unassigned"
lineKey.5.category="BLF"
lineKey.6.category="BLF"
lineKey.7.category="BLF"
lineKey.8.category="BLF"
lineKey.9.category="BLF"
lineKey.1.index="1"

 

 

The first 5 keys are still used regardless.

 

 

Message 10 of 24