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VVX - Getting BLFs to the Sidecar (Color Expansion Module)

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello Clifforg,

This would be the working configuration:

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<ExampleLineKeyAssignments 
lineKey.reassignment.enabled="1" 
lineKey.1.category="Line" 
lineKey.1.index="1" 
up.numOfDisplayColumns="1" 
lineKey.5.category="BLF" 
lineKey.6.category="BLF" 
lineKey.7.category="BLF" 
lineKey.7.category="BLF"
attendant.resourceList.1.address="sip:1234@PBX" 
attendant.resourceList.1.label="Main" 
attendant.resourceList.1.type="normal" 
attendant.resourceList.2.address="sip:71@PBX" 
attendant.resourceList.2.label="Line1" 
attendant.resourceList.2.type="automata" 
attendant.resourceList.3.address="sip:72@PBX" 
attendant.resourceList.3.label="Line2" 
attendant.resourceList.3.type="automata" 
attendant.resourceList.4.address="sip:73@PBX" 
attendant.resourceList.4.label="Line3" 
attendant.resourceList.4.type="automata" 
/>

If the above does not work and you export the configuration and it is exactly like the above please contact your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hmm - that does work!!

 

Does the order of the items in the config make a difference? I'm not 100% sure why yours worked and mine didn't.

 

I  have one other issue with the BLFs.  These are BLF's pointing at slots in a parking lot.

 

If I have them configured as automata then our secretary is able to press the button to transfer the call to the slot.  On the users phone I have to have them configured as normal so that the user can press the button to retrieve the call.  On the secretary phone I am unable to hit the button to retrieve the call.  Is there a way to allow the button to do a transfer while in a call, or dial the slot when not in a call?

 

 

Message 12 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Anything?

Message 13 of 24
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello clifforg,

the Use Busy Lamp Field section in the Admin Guide explains the difference between Automata and Normal and this is working as designed.

 

Any change to the current software would require a feature request via a Polycom sales engineer. The details are elaborated within the FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hi Steffen,

 

Hmm - i'm guessing i'm not the only person trying to do this.

 

So what method would most people use to allow a secretary to park calls for a parking slot and then retrieve them?

 

Graham

Message 15 of 24
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello Graham,

this all completely depends on the call server that is used.

 

You may want to look into the EFK FAQ as this offers suggestions for Parking calls via an EFK.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Steffen,

 

We are using FreePBX 12 (Asterisk 13).

 

I've been playing with the EFK.  As far as I know I cannot put an EFK as a button on the expansion module?

 

I'm hoping that our secretary can have buttons that are the following

 

User A Line

ParkSlot1 for User A

ParkSlot2 for User A

User B Line

ParkSlot1 for User B

ParkSlot2 for User B

 

And she can press the park slot during a call to transfer the call to the slot, then press the park slot while not  in a call to retrieve the call.

 

M

 

 

Message 17 of 24
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello Graham,

you coudl work with the efk.efklist functionality which can be assigned to a Speed Dial and the Speed Dial can be assigned to a key.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 18 of 24
clifforg
Advisor

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Sounds interesting.  Any chance you could elaborate or provide an example?

Message 19 of 24
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX - Getting BLFs to the Sidecar (Color Expansion Module)

Hello Clifforg,

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 20 of 24