VVX Going DND Automatically?

kelso · ‎09-22-2014

Has anyone seen an issue with the VVX 400 / 500 Going automatically into a DND state? I haven't been able to determine if its due to missing calls, or some form of idle. It's happened to me several times and a bunch of our folks in our call center. Before I opened a ticket with our partner, I just wanted to throw it out there and see what others might have experienced with this.

Tried on 4.1.6 and 5.1.2 firmware, both yielded same results. Unfortunately, I can't find the "cause" of it actually happening. Today, I was on a call and another line was ringing that I could answer. When I hung up, all lines red (DND).

At first I attributed this to user error, but then it started happening to me also.

Thanks in advance, wish I had more information.

SteffenBaierUK · ‎09-22-2014

Hello Kelso

Are you using shared lines on the phone?

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kelso · ‎09-22-2014

Yes, the phones are all using shared lines (other than their primary line 1).

SteffenBaierUK · ‎09-22-2014

Sounds familiar to something we are currently tracking. To test enable DND on a phone that you share a line with Whilst you run a wireshark trace on your phone.

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

AdamB · ‎09-24-2014

Experienced this since UC5.1.2 upgrade.

Direct line on each handset and then a Shared line across multiple handsets.

As soon as DND activated on any handset it applied on all lines and then also affect other unshared lines on the handsets.

Temp solution has been to disable DND softkey which is not ideal.

SteffenBaierUK · ‎09-30-2014

Hello all,

the issue should be fixed in the latest UCS 5.2.0 release

VOIP-94905 Setting DND on softphone sets DND only for an assocated line on the VVX phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

kelso · ‎09-30-2014

I'm still not convinced this is the issue that I'm having. The bug fix states its for an individual line, but everyline on the phone goes into this DND state.

SteffenBaierUK · ‎09-30-2014

Hello Kelso

please test UCS 5.2.0 and if your issue still persist go ahead and raise a Support Ticket with Polycom support via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

kelso · ‎09-30-2014

Ok, I'll test it out. We're using Metaswitch with Endpoint Packs so I'll have to see about getting a pack extension built with that new firmware.

Thanks

SteffenBaierUK · ‎09-30-2014

Hello Kelso

you can simply upgrade a single phone via the built in Web Interface facility.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

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