Re: VVX Log file questions

KevinS_UVA · ‎12-05-2018

VVX 501, running:

UC Software Version 5.5.2.8571 Updater Version 5.7.2.21547

Environment: BroadWorks R22

In many of our phones' app logs, I see the following lines repeated over and over. None of them appear to be associated with problems as such, but I'm unclear what they could mean.

This first seems to maybe be associated with beginning a new call - it pops into the log when a new call is started either by lifting the handset, pressing the speaker button, or pressing the New Call button:

1205135143|app1 |5|00|AppPhoneC::OnEvCallNewLampState  SoMediaSessLampState = 4

The other two, I have no idea. They seem to be low-level errors of some sort, but I haven't experienced any problems directly correlated with either.

1205135137|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 329, scan code 0

1205142430|net  |4|00|rtosNetwork net01: netwSend() - sendto() call failed. fd 193 errno=22

I've attached the full app.log file.

I appreciate any help folks here can provide.

SteffenBaierUK · ‎12-05-2018

Hello @KevinS_UVA,

welcome to the Polycom Community.

We, Polycom, do not share log explanations with end Customers.

You can await other community members to comment on these but if this is in any way service affecting please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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