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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: VVX/Lync Contact Info
Create an account on the HP Community to personalize your profile and ask a question
01-19-2016 02:21 PM
Does anyone know if this issue has been resolved? I can see full contact information from the Lync/SfB client but the phone has very limited contact information. I have tried playing with the relationship status that the contacts have me listed as but that still didn't seem to change anything.
I tried opening a ticket with Polycom support but they pushed me to the reseller which is CDW.
Any insight anyone may have would be great.
We are currently running the new firmware 5.4.1.x
Thanks
01-19-2016 03:21 PM
Hello LeanIT,
welcome to the Polycom Community.
A single community member MDominik13 opened 1-731244691 as advised but checking the case it seems a different issue was discussed but never followed up by MDominik13 itself.
Without this we are unable to verify this issue.
As already outlined we therefore require you to raise any issues via your Polycom reseller so they can open a ticket with Polycom support.
I have heard of a similar issue internally, VOIP-98691, but in order to verify this we need you to escalate this as described above so we can compare your findings. Please make sure your reseller quotes this number.
Please ensure you provide the per device LYNC license or LYNC order SKU when you raise a ticket via your Polycom reseller with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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