Plantronics + Polycom. Now together as Poly Logo

VVX Phone random paging.

Occasional Contributor

VVX Phone random paging.

At one of the facilities I manage we have a number of VVX411 phones.  About a week or so ago once or twice a day a page would randomly go out to all of them.  The page says it is coming from "Unknown".  I have no idea where it is coming from.  Has anyone here ran across this issue before or have any insight on a solution.  Thank you.

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: VVX Phone random paging.

Hello @MilesR ,

 

Welcome back to the Poly Community.

 

Did you ever solve your other issue >here<?

For your new issue with your yet unknown software version are these "real" pages? Aka is there any Audio submitted? How many phones are being paged and are they all in the same network?

 

The FAQ here:

 

Jan 21, 2014 Question: How can I use PTT / Push To Talk / Paging / Page ?

Resolution: Please check => here <=

 

Includes troubleshooting that may help you to find the source. Is this on a specific channel? 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Occasional Contributor

Re: VVX Phone random paging.

I apologize for the lack of information.  These do not seem to be "real" pages as the pager says "unknown" but it does have an audible ring tone (the default paging tone). 

 

All the phones are on the same network. There are about 14 of them.

 

Software version:  6.3.0.14929

Message 3 of 6
Polycom Employee & Community Manager

Re: VVX Phone random paging.

Hello @MilesR ,

 

Did you ever solve your other issue >here<?

 

For your paging issues setup some logs and see if they come in via the channels you are actually using to track this down. You can then unsubscribe from those if not used.

 

Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Occasional Contributor

Re: VVX Phone random paging.

Thank you I set up some logging.  And checked them after receiving a random page.  It said it was paging from Channel 26.  I went through our configurations and can find where we even have a channel 26.  I pasted a chunk of the logs below.

0119130717|nisvc|2|00|Response(-1)nisvc,(-1),(-1)app,(22),(Expiry,TransactionId,Time,Type):(-1,-1,1611090437,1)IndicationCode:(400)
0119130809|cfg |5|00|Prm|Array parameter voIpProt.server.x.specialInterop index 265 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|Array parameter reg.x.srtp.enable index 265 is out of range
0119130809|cfg |5|00|Prm|Array parameter reg.x.srtp.enable index 265 is out of range
0119130809|cfg |5|00|Prm|Array parameter reg.x.srtp.require index 265 is out of range
0119130809|cfg |5|00|Prm|Array parameter reg.x.srtp.offer index 265 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|ptt |2|00|[PpsPttC]: mediaSess2PpsCallAnswer NetCall(0x1cc9cd0) UsrCall(0x1a662a0)
0119130809|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallAnswer channel 26
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130809|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
0119130815|ptt |2|00|[PpsPttC]:ncas2PpsCallHold Net(0x1cc9cd0) User(0x1a662a0)
0119130815|ptt |2|00| [PpsPttC]::ppsProcMsg():MsgPpsCallHold channel 26
0119130815|ptt |2|00| [PpsPttC]::ppsProcMsg():MsgPpsCallHold Channel 26,Ptt AppId 0
0119130815|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0
0119130817|so |*|00|Using TCP IP media port, configured initial RTP port 2222
0119130817|so |*|00|Open SIP RTP media port range for audio: 2222 to 2269
0119130817|so |*|00|Open SIP RTP media port range for video: 0 to 0
0119130817|so |*|00|Lync RTP media port range for audio: 50000 to 50019
0119130817|so |*|00|Lync RTP media port range for video: 0 to 0
0119130817|ptt |2|00|[PpsPttC]: mediaSess2PpsCallRelease NetCall(0x1cc9cd0) UsrCall(0x1a662a0) Reason(2)
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|Array parameter call.missedCallTracking.x.enabled index 265 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop channel 26, reason 2
0119130817|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Channel 26,Ptt AppId 0
0119130817|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms, Channel 26, Deleting the Ptt AppId 0
0119130817|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms Channel 26,After deleting the Ptt AppId 0
0119130817|app1 |4|00|AppHybridC::termLclChg failed to find pCall
0119130817|cfg |5|00|Prm|Array parameter reg.x.bargeInEnabled index 265 is out of range
0119130817|cfg |5|00|Prm|Array parameter voIpProt.server.x.specialInterop index 265 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|Array parameter reg.x.srtp.enable index 265 is out of range
0119130817|cfg |5|00|Prm|Array parameter reg.x.srtp.enable index 265 is out of range
0119130817|cfg |5|00|Prm|Array parameter reg.x.srtp.require index 265 is out of range
0119130817|cfg |5|00|Prm|Array parameter reg.x.srtp.offer index 265 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|ptt |2|00|[PpsPttC]: mediaSess2PpsCallAnswer NetCall(0x1cc9cd0) UsrCall(0x1a74560)
0119130817|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallAnswer channel 26
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130817|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
0119130823|ptt |2|00|[PpsPttC]:ncas2PpsCallHold Net(0x1cc9cd0) User(0x1a74560)
0119130823|ptt |2|00| [PpsPttC]::ppsProcMsg():MsgPpsCallHold channel 26
0119130823|ptt |2|00| [PpsPttC]::ppsProcMsg():MsgPpsCallHold Channel 26,Ptt AppId 0
0119130823|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0
0119130825|so |*|00|Using TCP IP media port, configured initial RTP port 2222
0119130825|so |*|00|Open SIP RTP media port range for audio: 2222 to 2269
0119130825|so |*|00|Open SIP RTP media port range for video: 0 to 0
0119130825|so |*|00|Lync RTP media port range for audio: 50000 to 50019
0119130825|so |*|00|Lync RTP media port range for video: 0 to 0
0119130825|ptt |2|00|[PpsPttC]: mediaSess2PpsCallRelease NetCall(0x1cc9cd0) UsrCall(0x1a74560) Reason(2)
0119130825|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130825|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130825|cfg |5|00|Prm|Array parameter call.missedCallTracking.x.enabled index 265 is out of range
0119130825|cfg |5|00|Prm|2DArray parameter reg.x.server.x.specialInterop index 265 1 is out of range
0119130825|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop channel 26, reason 2
0119130825|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Channel 26,Ptt AppId 0
0119130825|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms, Channel 26, Deleting the Ptt AppId 0
0119130825|ptt |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms Channel 26,After deleting the Ptt AppId 0
0119130825|app1 |4|00|AppHybridC::termLclChg failed to find pCall
0119130825|cfg |5|00|Prm|Array parameter reg.x.bargeInEnabled index 265 is out of range
0119130839|ec |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
0119130839|ec |4|00|'calllogs' Subscription save success
0119130842|ec |4|00|'vvm' service Subscription state '1' Watermark state '1' Response code 'NoError'
0119130842|ec |4|00|'vvm' Subscription save success
0119130847|nisvc|2|00|Request(-1)nisvc,(891)NIWPADPacReqMsgKey,(-1)app,(22),(Expiry,TransactionId,Time,Type):(-1,-1,1611090527,0)IndicationLevel:(200)
0119130847|nisvc|2|00|PacA:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Valid,Password Valid,nAddrs:0
Type/Address:
0119130847|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(104)FetchWpadPac
0119130847|nisvc|2|00|PacF:PacContent:Src,Status,Contentlen,Expiry = WPADKey(,0x4),400,0,(0:0:0:0:0:0:0:0:0)ProxyData:UserName Invalid,Password Invalid,nAddrs:0
Type/Address:
0119130847|nisvc|2|00|Invoker's nCommands,CurrentKey:2,(106)Responder
Message 5 of 6
Polycom Employee & Community Manager

Re: VVX Phone random paging.

Hello @MilesR ,

 

From the  Engineering Advisory 70568 guide:

 

  • Channel Number
    The channel number field is 1 byte and represents the channel that the packet is transmitted on. The channels range from 1 – 50, with channels 1 – 25 for PTT, and channels 26 – 50 for paging. The PTT/Paging feature enables users to broadcast messages with a certain priority level: Normal, Priority, or Emergency. By default, the PTT feature treats channel 24 as a Priority channel and channel 25 as an Emergency channel while the Paging feature treats channel 49 as the Priority channel and channel 50 as the Emergency channel. The Priority and Emergency channels can be changed by administrators.

Therefore Page channel 1 is channel 26.

 

If you are the admin for this and nobody requires this specific channel you can simply deactivate this using this:

<web ptt.pageMode.group.1.allowReceive="0"
	ptt.pageMode.group.1.allowTransmit="0"
	ptt.pageMode.group.1.available="0"/>

 

If this then still happens on another channel you may want to start a rolling Wireshark as explained here:

 

Jul 11, 2014 Question: How can I capture Wireshark network traffic from the phone remotely?

Resolution: Please check => here <=

 

The above-mentioned document should give you some troubleshooting tips and the page information should contain the Mac address of the originator.

 

If this fails or you are unable to do so please raise a ticket via your Poly reseller.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6