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Hi

 

I want to set up my provisioning server with HTTPS. At the moment the Provisioning Server runs with HTTP and everything works fine. If I connect with HTTPS, the provisioning is not possible. I ran wireshark on provisioning server and sniffed the network traffic at the VVX-500 reboot process.

After a successful TCP 3-way handshake i got the following errormessage:

 

TLSv1.2 Record Layer: Alert (Level: Fatal, Description: Unknown CA)

 

After googling I added the following Polycom Root Certificates as Trusted Root CA's to my provisioning server:

Polycom Root CA

Polycom Equipement Issuing CA 1

Polycom Equipement Issuing CA 2

Polycom Equipement Policy CA

 

But this doesn't solved my problem. The error message still appears... my provisioning server is a Windows Server 2012 R2 with IIS8. Can anybody help me?

 

thx and regards

sandsturm 

2 REPLIES 2
HP Recommended

 

Polycom phones are very pedantic about which CAs they will accept certificates from.

 

Our organisation uses a wildcard cert issued by GeoTrust, but Polycoms refuse to use it wth the error that you are seeing.

 

We have a second certificate issued by Entrust that we use on our provisioning server which Polycoms accept.

HP Recommended

But if I use the Polycom RootCA Certs itself on my provisioning server, it should work without any problems, or am I wrong?

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