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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-02-2014 11:46 AM

HP Recommended

I have a stock of VVX 500 phones.  Many have older firmware, and they are provisioning by plugging them into an embedded devices that uses DHCP option 66 to push the FTP credentials.  The phones then pull down their provisioning details and reboot.  During this process is the phone supposed to do a firmware update?

3 REPLIES 3

‎12-02-2014 03:01 PM

HP Recommended

Hello redwolf,

The community's VoIP FAQ contains this post here:

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

The above explains in detail what files are being loaded by a phone.

 

If the phones in question do not download any newer Firmware version please consult the logs.

 

If this does not lead you any further please work with your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-03-2014 07:47 AM

HP Recommended

Thanks again Steffen.  So just to reiterate, if everything goes correctly, the VVX500 phones _should_ download/install the newest firmware.  Regarding logs, are there any specific places one should look for firmware download/install failures?

 

 

Was this reply helpful? Yes No

‎12-03-2014 08:45 AM

HP Recommended

Hello redwolf,

 

the APP_FILE_PATH="" section of a 00000000000.cfg or <mac>.cfg will tell the phone what file should be loaded.

 

If there is no 00000000000.cfg or <mac>.cfg the phone will not attempt to download any *.ld file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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