• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-27-2014 03:38 AM

HP Recommended

Hi,

 

is there any way to select the position of the lines in VVX models?

 

If I provide the line configs in order, like reg.1... reg.2... reg.3... everything is OK. But if I try to provide configs like reg.1.. reg.5...reg.6, just the first one is shown.

It seems like I have to provide a correlative config in order to work. Is there any way to select the hardware button without having to fill all the previous buttons?

 

Regards,

Victor

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2014 04:23 AM

HP Recommended

Hello Victor,

You are using Application SIP Ganga.1 5.0.1.4068 on your VVX but flexible Line Key support was only added to the VVX at present in the UCS 4.1.6 release.

 

No other release supports this yet so you need to install UCS 4.1.6 in order for this to work.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎02-27-2014 05:42 AM

HP Recommended

Hello Victor,

welcome to the Polycom Community.

I have just tested this briefly on a VVX410 running UCS 4.1.6 or 5.0.1 and can confirm your findings.

 

It may be an unusual configuration so we need to verify if this is working as designed or not.

 

Could you please raise this via your Polycom reseller so they can bring it to the attention of Polycom support.

 

Please quote 1-497793202 and this post here.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-28-2014 03:19 AM

HP Recommended

Hello Victor,

 

I checked internally and this is working as designed as the registrations used should be subsequent.

 

If you would like to move the line registrations around please follow this FAQ post here:

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-04-2014 06:18 AM

HP Recommended

Hello Steffen,

 

thanks for the info. I've checked documentation but this still doesn't work.

 

I think the problem is that the VX models doesn't have that functionality. This is what you said a short time back:

 

http://community.polycom.com/t5/VoIP/VVX-400-cannot-assign-line-keys/td-p/44229

 

Regards,

Victor

Was this reply helpful? Yes No

‎03-04-2014 10:42 AM

HP Recommended

Hello Victor,


Since UCS 4.1.6 the VVX phones do support the flexible line key feature.

 

What is it what you would like to archive?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-10-2014 03:56 AM

HP Recommended

Hello Steffen,

 

I want to be able to select the button line. Example, reg1 -> button 12, reg2-> button 1, reg3-> button7.
I've attached the file config I'm providing, the exported config by the phone, and image with the result on the screen.

 

Am I doing something wrong in the config? I set Unassigned to all the buttons I don't want to use and Line with the reg index to select the order.

 

Maybe I'm missing something really simple but I don't know what.

 

Do you need any more info from me?

 

Regards,

Victor

files.zip
config.zip
Was this reply helpful? Yes No

‎03-10-2014 04:23 AM

HP Recommended

Hello Victor,

You are using Application SIP Ganga.1 5.0.1.4068 on your VVX but flexible Line Key support was only added to the VVX at present in the UCS 4.1.6 release.

 

No other release supports this yet so you need to install UCS 4.1.6 in order for this to work.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-10-2014 04:50 AM

HP Recommended

Hello Steffen,

 

I was confused by "since 4.1.6". I've downgraded to 4.1.6 and now all seems to work.

 

Thank you,

Victor

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.