I noticed that when I go into the Web UI of the VVX phones and go to the software section, that suddenly when I select, "Check for Updates" the latest version is only 188.8.131.5230
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
In addition it also helps to specify what VVX Model you are using or experiencing this issue with.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services