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VVX Upgrades

robs@gavx.com
Occasional Contributor

VVX Upgrades

Hi,

I am trying to update my VVX 500 using the web interface. It keeps popping up with a message saying, "Failed to fetch software from host server." I am using the default host server which is the Polycom server. It's on a network that is not behind a firewall. What can I do to fix this issue or is there another way to update my phone.

Message 1 of 5
4 REPLIES 4
robs@gavx.com
Occasional Contributor

Re: VVX Upgrades

 
Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Upgrades

Hello Robs,

welcome to the Polycom Community.

 

most likely the same issue as already posted => here <= and => here <=

It is therefore  always useful to include the currently used software version.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

to workaround the upgrade issue:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
robs@gavx.com
Occasional Contributor

Re: VVX Upgrades

Yes I understand the VVX 500 is at software 4.1.5. I have also looked at the links that you have provided and did not see any that matched the issue I am getting.  The issue seems to be with the polycom server. Can I update using a USB flash drive like you can with a PCT. If so how can this be done.

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Upgrades

Hello Robs,

as already replied in my original post the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

There is no way to upgrade the VVX via a USB stick and based on the error message a Firewall or something else in the network must be blocking your access to that server. A wireshark trace would tell you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5