VVX Voicemail audible notification

[dhwilliams]

Hello all,

I have client who is getting a bit annoyed with the constant audible notification that they have voicemails.  I'm not sure if this is related to Polycom or my phone system sending a constant SIP-NOTIFY message.  

Dug around on the boards and found the following

http://community.polycom.com/t5/VoIP/IP-650-voicemail-audible-warble-notification/m-p/58814#M9662

But that seems to pertain to SPIP and not VVX.  

So my questions:

1.  Is this a Polycom phone issue or something with my phone system sending SIP-NOTIFY's for voicemail

2.  Is there something similar to the link I referenced above for VVX.  Currently VVX phoens are setup with a MAC.cfg, which references EXTsip-basic.cfg and EXTreg-basic.cfg

Polycom software is 4_0_7 release.  Thanks for any assistance!  Hoping this is just a nerd-knob somewhere in .cfg files in VVX I can't find.  

[dhwilliams]

Ok, so I did a grep on the vvx directory looking for "chord" and came across a Site.cfg file.  There was this line:

<se se.stutterOnVoiceMail="1">
<se.pat>
<se.pat.ringer>
<se.pat.ringer.ringer1 se.pat.ringer.ringer1.name="Silent Ring">
<se.pat.ringer.ringer1.inst se.pat.ringer.ringer1.inst.1.type="silence" se.pat.ringer.ringer1.inst.1.value="0" se.pat.ringer.ringer1.inst.2.type="" se.pat.ringer.ringer1.inst.2.value="">
</se.pat.ringer.ringer1.inst>
</se.pat.ringer.ringer1>

Granted, I'm not referencing any site.cfg file in my phones mac.cfg files.  I will test this out next time I'm onsite or get some lab time, but still, any input would be great.  Thanks!  

[SteffenBaierUK · Accepted solution]

Hello dhwilliams,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[dhwilliams]

Thanks, Steffe.  So I found this tagged area in regions.  Is it safe to say that I would need to change type="chord" to type="silence".  If there is documentation that my googlefu isn't able to locate I apologize.  

<se.pat.misc.messageWaiting se.pat.misc.messageWaiting.name="Message waiting">
<se.pat.misc.messageWaiting.inst se.pat.misc.messageWaiting.inst.1.atten="0" se.pat.misc.messageWaiting.inst.1.param="0" se.pat.misc.messageWaiting.inst.1.type="chord" se.pat.misc.messageWaiting.inst.1.value="cs1" se.pat.misc.messageWaiting.inst.2.atten="0" se.pat.misc.messageWaiting.inst.2.param="0" se.pat.misc.messageWaiting.inst.2.type="chord" se.pat.misc.messageWaiting.inst.2.value="cs2" se.pat.misc.messageWaiting.inst.3.type="chord" se.pat.misc.messageWaiting.inst.3.value="cs1">
</se.pat.misc.messageWaiting.inst>

[jplarsonqg]

Hey, I did some digging around and it looks like type="silence" is what you want.

Link 1  - http://serverfault.com/questions/330275/how-can-i-disable-the-audible-mwi-on-polycom-phones

Link 2, answer from Bogdan towards the bottom - http://www.3cx.com/forums/polycom-phones-message-waiting-tone-24196.html

In the UCS 4.1.0 Admin guide, check out page 488 - http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/UC_Software_Adm...

You can select a tone pattern from the patterns defined in se.pat.misc. These patterns include: custom1 to custom10, instantMessaging, localHoldNotification, messageWaiting, misc1 to misc9, negativeConfirm, positiveConfirm, remoteHoldNotification, silent, and welcome. For information on customizing these parameters, refer to se.pat.misc.

It doesn't have the entire string in there you mentioned, but could point to the right path.  I hope this helps!

[SteffenBaierUK]

Hello all,

my original reply already explains how to disable the tone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[dhwilliams]

If you follow your nose with this link, you end up with the following tags below.  I ended up adding this to <mac>.cfg files that were annoyed by the chirp and it solved the issue.  There was some config in the regions file, so I guess you might be able to manipulate that, and if all your phones where set to look for that file it would turn off the audible indicator for everyone. 

Thanks all for help and posting!

  <se>
    <se.pat>
      <se.pat.misc>
        <se.pat.misc.messageWaiting>
          <se.pat.misc.messageWaiting.inst se.pat.misc.messageWaiting.inst.1.value="0" se.pat.misc.messageWaiting.inst.2.value="0" se.pat.misc.messageWaiting.inst.3.value="0" />
        </se.pat.misc.messageWaiting>
      </se.pat.misc>
    </se.pat>
  </se>