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VVX call.hold.localReminder.enabled and ptt.pageMode.enable not provisioning

Occasional Advisor

VVX call.hold.localReminder.enabled and ptt.pageMode.enable not provisioning

I have provisioning working with ZTP and most features are deploying correctly including registrations, attendants, soft keys etc.

 

The two features I haven't been able to get working are local hold reminders and paging.

 

I've been able to manually configure paging and confirm it works, and have exported the lcoal config to ensure I'm setting the correct attributes. I haven't been able to find where to configure local hold reminders on the phones but I can see it in documentation.

 

The appropriate section of XML I'm provisioning is as follows, can anyone point out what I'm doing wrong and why these features aren't applying to the handsets? This is in the mac-specific config file generated by my provisioning server:

 

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <call call.callsPerLineKey="8">
    <call.hold>
      <call.hold.localReminder call.hold.localReminder.enabled="1" period="10" startDelay="10"></call.hold.localReminder>
    </call.hold>
  </call>
  <ptt>
    <ptt.pttMode ptt.pttMode.enable="1"></ptt.pttMode>
  </ptt>
</polycomConfig>
Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: VVX call.hold.localReminder.enabled and ptt.pageMode.enable not provisioning

Hello bdx,

welcome back to the Polycom Community.

Have you verified via the Phones logs that the phone is actually loading the additional configuration files ?

 

In addition it is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Advisor

Re: VVX call.hold.localReminder.enabled and ptt.pageMode.enable not provisioning

We're using a SIP server, with UC Software Version 5.1.3.1675.

 

I've confirmed that the configuration file is applying, as I'm toggling other settings before every test (e.g. feature.callListMissed.enabled) and then testing to see that those settings are applying correctly. The settings I'm having issues with and those settings I'm toggling to test that the file is applying are all in the same file.

 

I've also checked all the other config files being loaded before that to confirm that none of them are setting other values for the settings I'm wanting to control.

Message 3 of 5
Occasional Advisor

Re: VVX call.hold.localReminder.enabled and ptt.pageMode.enable not provisioning

This is still an issue for us, is there any other info you need from me to help troubleshoot? 

Message 4 of 5
Polycom Employee & Community Manager

Re: VVX call.hold.localReminder.enabled and ptt.pageMode.enable not provisioning

Hello bdx,

welcome back to the Polycom Community.

UC Software 5.1.3 is no longer a supported Version. 

 

5.4.0A is the latest UC Software Release

 

period="10" startDelay="10"

 

The above are not valid Parameters either as these should be:

 

  • call.hold.localReminder.period
    and
  • call.hold.localReminder.startDelay

I can only suggest you clear up the configuration and upgrade to a currently supported software version if if the issue persists contact your Polycom reseller so they can open a support case for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5