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VVX default alpha password entry

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Advisor

VVX default alpha password entry

We have a customer using 22 VVX 500's with Hotdesking, those 22 phones are shared between 62 agents that rotate in and out.

Each agent has a unique phone number, and PIN to log into their phone. The trouble they are having is that the field on the phone to enter the phone number automatically sets the key entry to '123'. The password field sets itself to 'abc'. Considering they all use 4 digit PIN numbers this is a huge aggrevation for them.

 

Is there a way, to set that default password keyboard setting to 123 and not abc?

 

Thank you.

Message 1 of 6
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Polycom Employee & Community Manager

Re: VVX default alpha password entry

Hello Telco-T,

The software you are using is helplessly outdated and I suggest you urgently update.

 

In addition checking the 5.5.0 Release notes you would find:

 

  • prov.login.userId.encodingMode
  • prov.login.password.encodingMode

The above will give you this possibility with the Password mode being a standard 1,2,3 mode

 

I have also added this to the below FAQ:

 

Oct 20, 2011 Question: How can I use the User Login Feature introduced in UC Software 4.0.0?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: VVX default alpha password entry

Hello Telco-T,

welcome back to the Polycom Community.

 

It would be great if you can ensure that all your old posts are followed up prior to posting new questions.

In addition it is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In regards to any potential changes to the standard:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Advisor

Re: VVX default alpha password entry

Phone Information Phone Model VVX 500

Part Number 3111-44500-001 Rev:A

MAC Address 00:04:F2:---

IP Address x.x.x.x UC

Software Version 5.2.2.0501

Updater Version 5.4.2.0371

 

 

I had checked the FAQ extensivley prior to posting here Steffen thank you for suggesting so...

 

I am guessing that since you have not included any information pertaining to my question that there is no way to accomplish my goal?

 

I will look at my previous posts and 'clean' them up for you.


Thanks

Todd

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX default alpha password entry

Hello Telco-T,

The software you are using is helplessly outdated and I suggest you urgently update.

 

In addition checking the 5.5.0 Release notes you would find:

 

  • prov.login.userId.encodingMode
  • prov.login.password.encodingMode

The above will give you this possibility with the Password mode being a standard 1,2,3 mode

 

I have also added this to the below FAQ:

 

Oct 20, 2011 Question: How can I use the User Login Feature introduced in UC Software 4.0.0?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 6
Highlighted
Advisor

Re: VVX default alpha password entry

Great work as usual Steffen thank you.

 

It is discouraging to hear the phrase 'helplessly outdated"; However, we will be upgrading all phones just as soon as the interop certification process is complete with our soft switch manufacturer. Thank you for the advice.

 

Thanks again,

T

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX default alpha password entry

Hello Telco-T,

I know nothing about your background and being 3 major release generations behind aka 5.3.x, 5.4.x and 5.5.x and in addition 3 maintenance releases aka 5.2.5 makes it difficult.

 

The new feature was only added in 5.5.0


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6