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VVX series phones dialing number before number is fully entered

Occasional Contributor

VVX series phones dialing number before number is fully entered

HI,

 

We have VVX 410 and VVX 500 phones and they are all configured with Lync 2013.

 

These phones are runing firmware 5.3.0, yes I understand that this is not Microsoft certified but as it Polycom supported we are happy with that and all works very well, except one issue, I have replicated our issue with  Firmware 5.2.3.

 

We have only one issue at the momemnt;

When a 10 digit number is dialed and you have the hand set off hook the phone starts dialing at the 8th digit, i.e. 1300306103 (Australia) this number starts dialing at 13003061 you cannot enter the final 03.

 

if the handset is not lifted you can enter the full number and dial successfully as you can also with Lync soft client.

 

is this something configurable in the phones config to delay dialing? 

 

Many thanks

 

Nathan

 

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: VVX series phones dialing number before number is fully entered

Hello Nathan,

welcome to the Polycom Community.

 

Microsoft has actually tested UC Software 5.3.0

 

You issue is the digitmap timeout which was only discussed => here <= a few days ago.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Message 2 of 5
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Occasional Contributor

Re: VVX series phones dialing number before number is fully entered

Hello Steffen,

 

I have had a chance to play with this and updated the config to;

 

dialplan.1.lyncdigitmap.timeout=”0”

 

However the phone still dials the number at the 8th digit, I am entering the numbers and there is no period of inactivity greater than 1 second, so I feel that this is matching some rule here and then dialing.

 

If is is a time out perhaps the time is starting from the time you enter the first digit? or perhaps when place the phone off hook?

 

The dial plan settings that we have currently are;

dialplan.1.e911dialmask="112;106"

dialplan.1.e911dialstring="000"

dialplan.routing.emergency.1.value="000"

dialplan.impossibleMatchHandling="3"

dialplan.impossibleMatchHandling.timeOut="4"

dialplan.1.lyncDigitmap.timeOut="0"

 

Could the impossibleMatchHandeling be an issue?

 

Many thanks

Nathan

Message 3 of 5
Polycom Employee & Community Manager

Re: VVX series phones dialing number before number is fully entered

Hello Nathan,

The next step would be to raise this with your Polycom reseller so they can open a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Contributor

Re: VVX series phones dialing number before number is fully entered

Hi found the issue and thought I would Post it in case it helps anyone else later.

 

Big thanks to the PABX guy who happened to come on site and provide so detail about EN-BLOCK.

 

As it turns out it was the dial plans, thanks Lync Admin, who I had to argue with for half an hour to try a different setting!

Basically the en-block (PABX term) is not on, how you would turn it on I do not know. so each press of a number is being sent to the Lync server directly and at 8 digits we hit a SIP dialling rule so Lync would dial, but if you sent the entire 10 digit block as one string it would work as expected.

 

Nathan

Message 5 of 5