At my company we have a polycom VVX phone. It used to work perfectly before this problem arose.
When trying to transfer calls to anyone, via cell # or extension #, it has my phone call them directly instead of the person I am transferring.
Usually I just have to press "Transfer" twice after it starts to ring, but when I try to transfer to one specific person it goes to my voicemail instead.
We have two phones that have the same extension so when I try and transfer to my managers phone it brings me to my voicemail. When I press transfer again it has me hang up and brings the resident to the voicemail.
Again, it used to work perfectly fine until recently. I would love if anyone could help me with solving this.
Hello @Faith-TMMA ,
welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.